<?xml version="1.0"?>
<rdf:RDF xmlns:rdf="http://www.w3.org/1999/02/22-rdf-syntax-ns#" xmlns:dc="http://purl.org/dc/elements/1.1/"><rdf:Description rdf:about="https://dk.um.si/IzpisGradiva.php?id=23402"><dc:title>Izboljšanje procesa reševanja reklamacij pri internetni prodaji : magistrsko delo</dc:title><dc:creator>Hochkraut,	Ana	(Avtor)
	</dc:creator><dc:creator>Završnik,	Bruno	(Mentor)
	</dc:creator><dc:subject>trgovinsko podjetje</dc:subject><dc:subject>trgovske družbe</dc:subject><dc:subject>elektronsko poslovanje</dc:subject><dc:subject>orodja</dc:subject><dc:subject>internet</dc:subject><dc:subject>računalniške mreže</dc:subject><dc:subject>prodaja</dc:subject><dc:subject>blago</dc:subject><dc:subject>reklamacije</dc:subject><dc:subject>reševanje problemov</dc:subject><dc:subject>rešitve</dc:subject><dc:subject>organiziranost</dc:subject><dc:subject>management</dc:subject><dc:subject>operativni management</dc:subject><dc:subject>operativni plani</dc:subject><dc:subject>uporabniki</dc:subject><dc:subject>kupci</dc:subject><dc:subject>zadovoljstvo</dc:subject><dc:subject>tržne poti</dc:subject><dc:subject>oblikovanje</dc:subject><dc:subject>nakup</dc:subject><dc:subject>predstava</dc:subject><dc:subject>podpora</dc:subject><dc:subject>uporaba računalnika</dc:subject><dc:subject>metodologija</dc:subject><dc:subject>poslovanje</dc:subject><dc:subject>storitve</dc:subject><dc:publisher>[A. Hochkraut]</dc:publisher><dc:date>2008</dc:date><dc:date>2012-05-28 07:39:22</dc:date><dc:type>Magistrsko delo</dc:type><dc:identifier>23402</dc:identifier><dc:language>sl</dc:language></rdf:Description></rdf:RDF>