<?xml version="1.0"?>
<rdf:RDF xmlns:rdf="http://www.w3.org/1999/02/22-rdf-syntax-ns#" xmlns:dc="http://purl.org/dc/elements/1.1/"><rdf:Description rdf:about="https://dk.um.si/IzpisGradiva.php?id=23660"><dc:title>Kritična ocena menedžmenta reklamacij v prodajalni XYZ podjetja XY : diplomsko delo</dc:title><dc:creator>Lonec,	Anja	(Avtor)
	</dc:creator><dc:creator>Snoj,	Boris	(Mentor)
	</dc:creator><dc:subject>reklamacije</dc:subject><dc:subject>management</dc:subject><dc:subject>podjetje</dc:subject><dc:subject>odjemalec</dc:subject><dc:subject>zadovoljstvo</dc:subject><dc:subject>prodajalne</dc:subject><dc:subject>varstvo potrošnikov</dc:subject><dc:publisher>[A. Lonec]</dc:publisher><dc:date>2008</dc:date><dc:date>2012-05-28 15:03:24</dc:date><dc:type>Diplomsko delo</dc:type><dc:identifier>23660</dc:identifier><dc:language>sl</dc:language></rdf:Description></rdf:RDF>