<?xml version="1.0"?>
<rdf:RDF xmlns:rdf="http://www.w3.org/1999/02/22-rdf-syntax-ns#" xmlns:dc="http://purl.org/dc/elements/1.1/"><rdf:Description rdf:about="https://dk.um.si/IzpisGradiva.php?id=24396"><dc:title>Vpliv obvladovanja kakovosti na zadovoljstvo odjemalcev : magistrsko delo</dc:title><dc:creator>Ocvirk,	Irena	(Avtor)
	</dc:creator><dc:creator>Bastič,	Majda	(Mentor)
	</dc:creator><dc:creator>Snoj,	Boris	(Komentor)
	</dc:creator><dc:subject>TQM</dc:subject><dc:subject>kakovost</dc:subject><dc:subject>kvaliteta</dc:subject><dc:subject>zagotavljanje kvalitete</dc:subject><dc:subject>reklamacije</dc:subject><dc:subject>reševanje</dc:subject><dc:subject>odjemalec</dc:subject><dc:subject>uporabniki</dc:subject><dc:subject>zadovoljstvo</dc:subject><dc:subject>izboljšave</dc:subject><dc:subject>metode</dc:subject><dc:subject>modeli</dc:subject><dc:subject>nadzor</dc:subject><dc:publisher>I. Ocvirk</dc:publisher><dc:date>2010</dc:date><dc:date>2012-05-29 14:55:26</dc:date><dc:type>Magistrsko delo</dc:type><dc:identifier>24396</dc:identifier><dc:language>sl</dc:language></rdf:Description></rdf:RDF>