<?xml version="1.0"?>
<rdf:RDF xmlns:rdf="http://www.w3.org/1999/02/22-rdf-syntax-ns#" xmlns:dc="http://purl.org/dc/elements/1.1/"><rdf:Description rdf:about="https://dk.um.si/IzpisGradiva.php?id=24765"><dc:title>Reakcija odjemalcev v primeru njihovega nezadovoljstva : diplomsko delo</dc:title><dc:creator>Tomše,	Maja	(Avtor)
	</dc:creator><dc:creator>Mumel,	Damijan	(Mentor)
	</dc:creator><dc:creator>Snoj,	Boris	(Komentor)
	</dc:creator><dc:subject>odjemalec</dc:subject><dc:subject>zadovoljstvo</dc:subject><dc:subject>meritve</dc:subject><dc:subject>metode</dc:subject><dc:subject>vrednotenje</dc:subject><dc:subject>empirične raziskave</dc:subject><dc:subject>reševanje problemov</dc:subject><dc:subject>izboljšave</dc:subject><dc:subject>vedenje</dc:subject><dc:subject>psihologija potrošnika</dc:subject><dc:subject>kvaliteta</dc:subject><dc:subject>zagotavljanje kvalitete</dc:subject><dc:subject>storitve</dc:subject><dc:subject>uporabniki</dc:subject><dc:subject>potrošnik</dc:subject><dc:subject>programi</dc:subject><dc:subject>potrebe</dc:subject><dc:subject>cilj</dc:subject><dc:subject>organizacijske strukture</dc:subject><dc:publisher>[M. Tomše]</dc:publisher><dc:date>2007</dc:date><dc:date>2012-05-30 08:56:24</dc:date><dc:type>Diplomsko delo</dc:type><dc:identifier>24765</dc:identifier><dc:language>sl</dc:language></rdf:Description></rdf:RDF>