<?xml version="1.0"?>
<rdf:RDF xmlns:rdf="http://www.w3.org/1999/02/22-rdf-syntax-ns#" xmlns:dc="http://purl.org/dc/elements/1.1/"><rdf:Description rdf:about="https://dk.um.si/IzpisGradiva.php?id=28407"><dc:title>How to measure customer satisfaction</dc:title><dc:creator>Hill,	Nigel	(Avtor)
	</dc:creator><dc:creator>Brierley,	John	(Avtor)
	</dc:creator><dc:creator>MacDougall,	Rob	(Avtor)
	</dc:creator><dc:subject>potrošnik</dc:subject><dc:subject>raziskave</dc:subject><dc:subject>planiranje projektov</dc:subject><dc:subject>vzorčenje</dc:subject><dc:subject>maksimizacija</dc:subject><dc:subject>opcije</dc:subject><dc:subject>analiza</dc:subject><dc:subject>psihologija potrošnika</dc:subject><dc:subject>mišljenje</dc:subject><dc:subject>vrednost</dc:subject><dc:subject>storitve</dc:subject><dc:subject>kvaliteta</dc:subject><dc:subject>zagotavljanje kvalitete</dc:subject><dc:subject>benchmarking</dc:subject><dc:subject>ocenjevanje</dc:subject><dc:subject>evalvacija</dc:subject><dc:publisher>Gower</dc:publisher><dc:date>0</dc:date><dc:date>2012-06-01 14:45:03</dc:date><dc:type>Priročnik</dc:type><dc:identifier>28407</dc:identifier><dc:language>sl</dc:language></rdf:Description></rdf:RDF>