Multi-criteria decision-making methods for complex management problems : a case of benchmarkingČančer, Vesna (Avtor) Because multi-criteria decision-making methods have already turned out to be applicable in business practice, they are given special attention among several approaches that help decision makers solve complex problems. The author offers a critical overview of these methods, together with an evaluation of adequate computer programs. Moreover, the multicriteria method for benchmarking of environmentally oriented business processes is developed and presented with a real-life case from the Slovene enterprise in the processing industry. The approach is delineated into steps. In this method, the analytic hierarchy process technique is used; together with other decision-making tools, it is suitable for benchmarking in order to help in decision-making about business process reengineering and selection of new production processes.20052012-06-02 11:31:52Neznano29303sl