Customer relationship marketing : get to know your customers and win their loyaltyStone, Merlin (Avtor) Woodcock, Neil (Avtor) Machtynger, Liz (Avtor) #K. #Page20002012-06-01 16:34:13Priročnik28672UDK: 658.8COBISS_ID: 5241628NUK URN: URN:SI:UM:DK:HUCXRJSGsl