Services marketing : integrating customer focus across the firmZeithaml, Valarie A. (Avtor) Bitner, Mary Jo (Avtor) Irwin02012-06-01 16:41:14Učbenik za višje in visoke šole28780UDK: 658.6COBISS_ID: 5954332NUK URN: URN:SI:UM:DK:AL2UUEHHsl