Everyone is a customer : a proven method for measuring the value of every relationship in the era of collaborative businessShuman, Jeffrey C. (Avtor) Twombly, Janice (Avtor) Rottenberg, David (Avtor) Dearborn Trade Publishing02012-06-01 20:42:25Strokovno delo29094UDK: 658.8COBISS_ID: 6815004NUK URN: URN:SI:UM:DK:LMGCANPEsl