Development, validity and reliability of perceived service quality in retail banking and its relationship with perceived value and customer satisfactionPisnik, Aleksandra (Avtor) Snoj, Boris (Avtor) perceived qualityperceived valuesatisfactionretail banking servicesFaculty of management20102015-07-10 11:36:14Delo ni kategorizirano49280UDK: 336.71:005.6OceCobissID: 123432192COBISS_ID: 3616983ISSN pri članku: 1581-6311NUK URN: URN:SI:UM:DK:UWML3BL7sl