Ljubljana residents' knowledge of and satisfaction with private security guards' workHorvat, Lavra (Avtor) Bren, Matevž (Avtor) Sotlar, Andrej (Avtor) Purpose: The purpose of the paper was to present out how Ljubljana residents know, understand and evaluate the work of private security guards. Design/Methods/Approach: A survey by internet and telephone was conducted among Ljubljana residents. The sample included residents between 18 and 75 years of age. A combined weights method was used in order to assure the representativeness of the sample by gender and age. Findings: Residents of Ljubljana are satisfied with the work performed by private security guards. Residents’ satisfaction mainly depends on their trust in security guards’ work, the help and assistance provided by security guards, security guards’ attitude towards residents and residents’ experience with security guards’ work. Residents assess their work as stressful and dangerous, however, they still believe that security guards lack education and professionalism, which is a finding, common to many other studies. Research Limitations / Implications: The survey is limited to the Ljubljana area, so a similar survey should be carried out nationwide. Practical Implications: Findings could be used by private security companies to plan adequate processes of training, professional socialisation and public relations strategies, thus increasing the degree of security guards’ professionalism. In turn, the improved professionalism would contribute greatly to a more positive assessment of security guards by residents. Originality/Value: In Slovenia, this kind of survey was conducted for the first time among the general population, as so far similar surveys have been carried out mainly among the student population.20192020-04-10 08:00:41Znanstveno delo76045UDK: 351.746.2(497.4)OceCobissID: 99492352COBISS_ID: 3838954ISSN pri članku: 1580-0253NUK URN: URN:SI:UM:DK:L9C5HJEIsl