20.500.12556/DKUM-100107 The role of ERP-supported informatization in internal supply chain performance evidence from a case study Vloga ERP-rešitve pri informatizaciji in uspešnosti interne oskrbne verige: študija primera In recent years, organizations have increasingly invested in Enterprise Resource Planning (ERP) systems to improve process integration, coordination, and overall performance. However, despite these technological advancements, many organizations continue to face significant challenges in achieving stable, efficient internal supply chain operations. This study examines the role of ERP-supported informatization in internal supply chain performance, with a particular focus on the interactions among technological, organizational, and process-related factors. A qualitative single-case study approach was adopted, based on semi-structured interviews and analysis of internal company data. The findings reveal that, although the ERP system provides an integrated information environment, its potential is not fully realized in practice. Internal supply chain performance is significantly affected by fragmented processes, weak cross-functional coordination, and reactive decision-making. These factors contribute to a reinforcing cycle of instability characterized by frequent plan changes, inefficient procurement, and increased logistics costs. The study contributes to the existing literature by demonstrating that ERP-supported informatization is a necessary but insufficient condition for performance improvement. It highlights the importance of aligning technological capabilities with organizational structures and process practices and provides managerial implications for enhancing coordination and stability in internal supply chains. ERP-rešitve informatizacija interna oskrbna veriga uspešnost interne oskrbne verige integracija poslovnih procesov medfunkcijska koordinacija true false true Angleški jezik Slovenski jezik Znanstveno delo 2026-09-04 09:49:44 2026-09-04 09:49:44 2026-09-05 03:09:30 0000-00-00 00:00:00 2026 0 0 str. 27-38 no. 2 Vol. 72 2026 0000-00-00 Zaloznikova Objavljeno NiDoloceno 0000-00-00 0000-00-00 2026-06-30 658.7:004.9 290008067 10.2478/ngoe-2026-0009 2385-8052 https://journals.um.si/index.php/oe/sl/article/view/6210 Prost dostop 1 3511eae0-a835-11f1-b9ca-00155d0001be https://dk.um.si/Dokument.php?lang=slv&id=211531 RAZ_Vodusek_Spela_2026.pdf RAZ_Vodusek_Spela_2026.pdf 1 A26CDA3BB9ACA3A37E040194112176F9 42537ae940cab0c89be2911d2b48b695f4634365209b1802fd5d4100007b1fc4 5cadc48e-a835-11f1-b9ca-00155d0001be https://dk.um.si/Dokument.php?lang=slv&id=211532 Ekonomsko-poslovna fakulteta Naše gospodarstvo 0 0 0