20.500.12556/DKUM-10691 OBVLADOVANJE KONFLIKTOV V ORGANIZACIJI CONTROL OF ORGANIZATIONAL CONFLICTS Raziskava je pokazala, da so veščine dobre komunikacije in ustrezno znanje o obvladovanju konfliktov zelo pomembna lastnost managerja. Ugotovili smo, da organizacije, ki imajo managerje z dobro razvitimi omenjenimi lastnostmi, premorejo bolj zadovoljne zaposlene in boljšo delovno klimo kakor tiste, ki nimajo managerjev s temi lastnostmi. Ugotovili smo tudi, da je kljub mnogim raziskavam s področja obvladovanja konfliktov, teorijo v praksi zelo težko udejanjiti. Vendar je skrb za urejanje tega področja zelo pomembna za rast in obstoj organizacije. Analiza anketnih vprašalnikov je pokazala, da so zaposleni v povprečju nezadovoljni s komunikacijo na delovnem mestu in hkrati tudi z odnosom vodje do obvladovanja konfliktov. Najpomembnejša ugotovitev je nedvomno ta, da je dobra komunikacija temelj za učinkovito reševanje konfliktnih situacij, pozitivna posledica obojega pa je dobra delovna klima in uspešnejše delovanje organizacije. Podali smo tudi predloge za vse štiri organizacije, ki izhajajo iz ugotovitev raziskave. Menimo, da smo z opravljeno raziskavo prišli do uporabnih ugotovitev. Research has shown that good communication skills and adequate knowledge of conflict management is an important characteristic of a manager. We found that organizations, that have managers with well developed above mentioned characteristics, have more satisfied employees and better working climate than those, who do not have managers with these characteristics. We have also found that despite many research in the field of conflict management, the theory is very difficult to take effect in practice. However, the concern for regulating this area is very important for the growth and existence of the organization. Analysis of survey questionnaires showed that on average the employees are dissatisfied with communication at the workplace and also with managers' attitude towards the management of conflicts. The main finding is, without doubt, that good communication is the foundation for effective solution of conflict situations, both resulting in positive effects of good working climate and a more efficient operation of the organization. We have also made proposals for all four organizations, arising from the findings of the survey. We believe that the survey has resulted in useful conclusions. komunikacija metakomunikacija konflikt obvladovanje konflikta reševanje konflikta vloga vodje v konfliktu communication metacommunication conflict conflict management resolving conflict the role of leader in the conflict true true false [K. Hrvatin] Slovenski jezik Angleški jezik Diplomsko delo 2009-06-01 09:53:09 2009-12-02 07:46:48 2022-04-11 16:29:14 2022-04-17 03:08:21 2009 0 Koper 0 0000-00-00 NiDoloceno NiDoloceno NiDoloceno 0000-00-00 0000-00-00 0000-00-00 331.103 10015004 URN:SI:UM:DK:J1UJHPNI VS_Hrvatin_Kristina_2009.pdf VS_Hrvatin_Kristina_2009.pdf 1 4F109C18D1F30730C023B1716849F7E2 96e532a8bbee785ac53c127a3d1d86102ff4994abbaf6ad0cfeb253dceed07fe e6a48eb1-7c02-11eb-bb7a-00155d0001ca 20.500.12556/dkum/3cabc853-edeb-48e0-b1e7-5866e4a0ec3c https://dk.um.si/Dokument.php?lang=slv&id=8916 Ekonomsko-poslovna fakulteta 0 0 0