20.500.12556/DKUM-10820 ZADOVOLJSTVO UPORABNIKOV SOCIALNO VARSTVENIH STORITEV CENTRA ZA USPOSABLJANJE, DELO IN VARSTVO DOBRNA TER ZADOVOLJSTVA DELAVCEV, ZAPOSLENIH V CUDV DOBRNA THE SATISFACTION OF THE USERS OF SOCIAL SECURITY SERVICES IN THE DOBRNA CENTRE FOR TRAINING, WORK AND SHELTER AND THE SATISFACTION OF THE DOBRNA CTNS EMPLOYEES Za doseganje uspešnosti poslovanja v teoriji in vsakdanji praksi vse bolj poudarjamo pomen spremljanja kakovosti, motiviranja in spodbujanja inovativnosti ter iniciativnosti, poznavanja vizije in ciljev organizacije, strokovne usposobljenosti, notranjega komuniciranja, medsebojnih odnosov, vodenja, nagrajevanja in zadovoljstva z delom. Rdeča nit naloge je ugotavljanje zadovoljstva uporabnikov socialnovarstvenih storitev v Centru za usposabljanje, delo in varstvo Dobrna in ugotavljanje zadovoljstva delavcev, ki te storitve izvajajo. Zato smo pozornost usmerili na spoznanja s področja kakovosti storitev in predstavitev načinov oziroma možnosti ugotavljanja zadovoljstva uporabnikov socialnovarstvenih storitev v Sloveniji. Na kratko smo povzeli spoznanja o motiviranju in pomenu ugotavljanja zadovoljstva delavcev. Pomemben del naloge je predstavitev rezultatov ugotavljanja zadovoljstva uporabnikov socialnovarstvenih storitev v CUDV Dobrna in zadovoljstva delavcev CUDV Dobrna, ki te storitve izvajajo. Dodali smo povzetek navedenih ugotavljanj zadovoljstva. Podatke smo zbrali z anketami, ki smo jih izvajali v letih 2005, 2007 in 2008 (uporabniki) oziroma v obdobju od 2005 do 2008 (delavci). Rezultati so pokazali prevladujočo zadovoljstvo pri uporabnikih in delavcih. To achieve operation success in theory and everyday practice, the biggest stress is placed on the importance of monitoring quality, motivation, encouraging innovation and initiative as well as the knowledge of vision and organization goals, professional qualifications, inside communications, mutual interactions, leadership, rewarding and work satisfaction. The aim of this thesis is to establish the satisfaction of the users of socially custodial services in the Dobrna Centre for Training, Work and Shelter / Security and the satisfaction of workers who perform these services. Therefore the attention was paid to the cognitions in the field of service quality and the presentation or possibilities for establishing satisfaction of the users of socially custodial services in Slovenia. Discoveries about motivating and the meaning of establishing workers satisfaction were presented in short. An important part of the thesis is the presentation of satisfaction results of the users of socially custodial services in CTWS Dobrna and of the employees who carry out those services at CTWS Dobrna. A resumé of the stated satisfaction results was added. The data was acquired through surveys which were carried out in the years 2005, 2007 and 2008 (users) and from 2005 to 2008 (workers). The results show prevailing satisfaction in users as well as workers. - zadovoljstvo uporabnikov storitve - zadovoljstvo delavcev - kakovost - motivacija. - satisfaction of service users - satisfaction of workers - quality - motivating. true true false Slovenski jezik Angleški jezik Diplomsko delo 2009-06-07 16:54:48 2009-07-17 14:37:48 2022-04-11 16:35:37 2022-04-17 03:15:32 2009 0 Maribor 0 0000-00-00 NiDoloceno NiDoloceno NiDoloceno 0000-00-00 0000-00-00 0000-00-00 6479891 URN:SI:UM:DK:LKGXSQTW VS_Cerenak_Mateja_2009.pdf VS_Cerenak_Mateja_2009.pdf 1 AD77FDAE0825A9099A96FCB0DF0D2BA8 ce3ae7a6fb1ea118fc7af818522bb44d7255b3aeeec2c5e03482cdad4635e083 f040b25b-7c02-11eb-bb7a-00155d0001ca 20.500.12556/dkum/62fdeb4f-3627-48a8-a559-2b0b4bcf0aa2 https://dk.um.si/Dokument.php?lang=slv&id=9129 Fakulteta za organizacijske vede 0 0 0