20.500.12556/DKUM-10895 SISTEM MANAGEMENTA KAKOVOSTI SKOZI PRIZMO ODNOSOV VODSTVO-ZAPOSLENI,ŠTUDIJA PRIMERA:PERFETECH D.O.O., BLED QUALITY MANAGEMENT SYSTEM AS INTERACTION BETWEEN MANAGEMENT AND EMPLOYEES Sistem managementa kakovosti v podjetjih vse prevečkrat pomeni nujno zlo tako vodstvu, ki v njem ne vidi dodane vrednosti temveč le dodatno delo, kot tudi zaposlenim, ki v obvladovanju sistema kakovosti posledično ne vidijo dodane vrednosti. Vzrok za to se skriva v nepoznavanju samega namena sistema managementa kakovosti, ki v svojem bistvu sicer res služi kot orodje za izvajanje in izboljševanje poslovnih procesov s ciljem zadovoljiti kupca, vendar pa hkrati služi kot orodje vodenja, saj za izvajanje svojega bistva zahteva urejene odnose med vodstvom in zaposlenimi. Iz tega sledi, da kakovost res izhaja iz pričakovanj kupca, vendar se v podjetju ne nadzoruje in ne vodi le od zgoraj s strani vodstva, ampak jo od spodaj obvladujejo zaposlenih. Kupec svojega zadovoljstva tako ne pokaže zaradi certifikata kakovosti, temveč zaradi uspešnega vodstva podjetja, ki v odnosu do svojih zaposlenih zna poskrbeti za optimalno izvajanje poslovnih procesov za dosego najboljšega proizvoda, seveda pod pogojem, da se pri tem zaveda pomembne vloge zaposlenih, ki sistem managamenta kakovosti dnevno izvajajo in izboljšujejo. Implementation of quality management system in a organization to management structure often represents a indispensable imperative without complete understanding of its role and implications. The usual goal of implementation of the quality management system is to gain a certificate and do as little as possible to support it. Employees on the other hand such situations understand only as extra work duties with. Consequently both, management and employees, often agree that quality management system stand for useless time spent with no value added to daily business processing. The real cause is hidden in misunderstanding the real meaning of quality management system which is not just a tool to process and improve business processes according to customer expectations and needs. The quality management system can also be observed as a management tool, which also controls and improves the relationships between the management board and the employees, sets their specific roles to the daily business processing and offers great opportunities for the management to gain internal proposals for greater customer satisfaction. Quality management system therefore does not only derive from customer requirements and is solely managed by the management. It is daily implemented by the employees, whose dissatisfaction or only misunderstanding of their duties will further on appear in a less satisfied customer. And customer's expectations are not met because of successfully installed quality management system certificate, but due to good management, which recognizes also their employees as a vital part of optimal daily business processes and knows to encourage their efforts to continuously improve the product of customer's desires. Kakovost Sistem managementa kakovosti Vodenje Zaposleni Zadovoljstvo zaposlenih Quality Quality management system Management structures Employees Employees' satisfaction true true false Slovenski jezik Angleški jezik Magistrsko delo 2009-06-12 18:14:54 2009-07-16 10:34:47 2022-04-11 16:39:24 2022-04-17 03:18:20 2009 0 Kranj 0 0000-00-00 NiDoloceno NiDoloceno NiDoloceno 0000-00-00 0000-00-00 0000-00-00 6466835 URN:SI:UM:DK:UN0JEAJO MAG_Zelnik_Matej_2009.pdf MAG_Zelnik_Matej_2009.pdf 1 AF5EF679EE6CD2961D2912DEAE41806B d0a6b440b5bb31feeca5b8126c0e69094be8d0bb92a428ff1f59a42a2ec578b0 f572f3a9-7c02-11eb-bb7a-00155d0001ca 20.500.12556/dkum/baec4c3c-4daa-4635-b971-94f4172b0d66 https://dk.um.si/Dokument.php?lang=slv&id=9286 Fakulteta za organizacijske vede 0 0 0