20.500.12556/DKUM-11812 REORGANIZACIJA POSLOVANJA Z METODO SIX SIGMA REORGANIZATION OF BUSINESS WITH METHOD SIX SIGMA glavna tema moje diplomske naloge je predstavitev metode Six Sigma. Gre za eno od metod za izboljševaje kakovosti poslovnih procesov, primerno za uporabo tako v proizvodnih kot storitvenih dejavnostih. Za predstavitev sem se sem odločil, ker sem se s to metodo srečal, kot študent, ko sem delal na Raiffeisen banki d.d. v Mariboru. Banka to metodo uporablja že več let in je standard bančne skupine Raiffeisen International. Podjetja morajo danes uporabljati sistematične metode in orodja za analiziranje svojih poslovnih procesov, kajti v teh se skrivajo velike možnosti za doseganje poslovne prednosti na podlagi zmanjševanja stroškov in povečanja učinkovitosti. Zaradi povečanega vpliva mednarodne konkurence so zahteve po spremembi izvajanja poslovnih procesov v smeri večje preglednosti, dokumentiranosti procesov in posledično lažjega spremljanja in spreminjanja procesov nujne. Vodstvo podjetja se zavestno odloča za spremembe v poslovnih procesih na podlagi predstavljenih podatkov, ki so zbrani in statistično obdelani na sistematičen način skozi pet faz DMAIK kroga, ki pomeni definiranj, meri, analiziraj, izboljšaj in nadzoruj. Pri tem gre za uporabo že znanih kvalitativnih in kvantitativnih orodij. Glavno priporočilo za uvedbo strategije Six Sigma v podjetje je njen celovit pristop. To pomeni, da vsi zaposleni sodelujejo v izobraževanju in so ozaveščeni o smiselnosti zagotavljanja poslovne odličnosti in prispevajo ideje za izboljšave, kar omogoča skokovito zmanjšanje odstopanj od pričakovanj kupcev in strank ter odpravljanje napak na proizvodih in v storitvah, še preden prispejo do kupca The main topic in my diploma is to introduce methodology of Six Sigma. This method is used to achive better quality of business processes and can be implemented in manufacture and service companies. The reason why I have choosen this topic is that I work in a bank where this methodology is a standard of the Raiffeisen International banking group. In our bank we have been using Six Sigma for several years to improve our processes to better surve the customers. Today companies need systematic approach to analize their business procedures because there is a lot of space in them for saving costs and for increasing efficiency. The final benefit of using this methodology is to obtain an advantage to other competitors regarding cost savings, regular review of processes, what gives us an opportunity for prompt modification of process. Management needs good presented data to make decisions on process` problems and by using tools of DMAIC (Define/Measure/Analyze/Improve/Control) we can provide them. We already use known statistics` tools for quantitative analysis and qualitative analysis. The main reason for recommendation for using Six Sigma in a company is her complete and very systematic approach. All employees are involved in education about the importance and reason to ensure excellence in business and to participate by contributing their ideas for improvement. This finally leads the way to reduction of defects in production and service before they reach the customers. orodje izboljšav Six Sigma dokumentiranost procesov zmanjševanje stroškov poslovna uspešnost in učinkovitost. tool improvements Six Sigma the documentation of processes reduction of costs business efficiency and effectiveness true true false [U. Lemajić] Slovenski jezik Angleški jezik Diplomsko delo 2009-09-18 14:59:51 2009-12-14 12:11:27 2022-04-12 00:13:51 2022-04-18 03:28:35 2009 0 Maribor 0 0000-00-00 NiDoloceno NiDoloceno NiDoloceno 0000-00-00 0000-00-00 0000-00-00 005.5 10072860 URN:SI:UM:DK:U8S6D0KX VS_Lemajic_Uros_2009.pdf VS_Lemajic_Uros_2009.pdf 1 1A25CE3A143ACF6BED2890F87471CF35 8310ea14a752bf92842bae22e3333dc75afcca8e3db744dccda35d8a19744027 3b61ddd4-7c03-11eb-bb7a-00155d0001ca 20.500.12556/dkum/bb36ff83-7bcf-4e1a-811c-fa77f1196883 https://dk.um.si/Dokument.php?lang=slv&id=10925 Ekonomsko-poslovna fakulteta 0 0 0