20.500.12556/DKUM-11905 RAZVOJ ELEKTRONSKEGA POSLOVANJA V SLOVENSKIH BANKAH THE DEVELOPMENT OF ELECTRONIC COMMERCE IN SLOVENIAN BANKS Elektronsko bančništvo je ena izmed najpogosteje uporabljenih oblik komuniciranja z banko, saj se na ta način lahko izognemo vrstam, ki nastajajo v bankah, ob tem pa lahko bančno storitev opravimo tudi sredi noči, saj nam je elektronski dostop omogočen 24 ur na dan ter vse dni v letu. Komitentom je tako poleg udobja prihranjeno ogromno časa, banke pa na ta način razbremenijo uslužbence na bančnih okencih, ki se lahko temeljiteje posvetijo posameznim strankam in učinkovitejšemu trženju bančnih produktov. V Sloveniji je na področju elektronskega poslovanja dobro razvito poslovanje za opravljanje negotovinskih plačil s plačilnimi in kreditnimi karticami, poslovanje preko elektronske banke za opravljanje celotnega plačilnega prometa, poslovanje z bankomati za 24 urno postrežbo z gotovino in v zadnjem času še poslovanje za opravljanje malih negotovinskih plačil z mobilnim telefonom. Stranke so se razvadile in imajo vedno večje potrebe, želje in pričakovanja glede bančnih storitev. Stranke so tudi vedno bolj izobražene, zato zahtevajo kakovostne, hitre in varne storitve. Da bi finančne institucije zadovoljile potrebam trga in se razlikovale od konkurence, se posvečajo razvoju različnih tehnologij s katerimi bi komitentom ponudile storitve elektronskega bančništva. Electronic banking is one of the most common ways to communicate with bank. It alows us to avoid crowds, which are very often in banks. We also can perform banking services in the middle on the night, becuase we can use the electronic entrance 24 hours a day and 365 days a year. This way a consumer saves a lot of time and banks unburden their employees that can better devote themselves to an individual customer. In the field of electronic business in Slovenia there is a well developed system of bankintg operations in terms of cashless payments with debit and credit cards, operations through electronic banking, operations with bancomat with its 24-hour cash-service and lately operations that assure cashless payments with mobile phone. Customs have become accustomed to the modern way of doing business and they have increasing needs, wishes and expactations about certain banking services. Customers are also becoming more educated, and therefore require high-quality, fast and secure services. To meet the needs of particular market segments and to differentiate themselves from their competitors, financial institutions have acces to a variety of technologies that can be used to offer electronic banking services to their customers. Ključne besede: tehnologija elektronsko poslovanje elektronsko bančništvo bančne storitve plačilne kartice varnost bankomati mobilna bančništvo telefonsko bančništvo. technology electronic commerce electronic banking banking services debit cards safety banking mashines mobile banking telephone banking. true true false [N. Maher] Slovenski jezik Angleški jezik Diplomsko delo 2009-09-23 10:38:55 2009-12-02 07:40:00 2022-04-12 07:03:01 2022-04-18 03:33:02 2009 0 Maribor 0 0000-00-00 NiDoloceno NiDoloceno NiDoloceno 0000-00-00 0000-00-00 0000-00-00 336.71 10016796 URN:SI:UM:DK:C9DYOMV3 VS_Maher_Natalija_2009.pdf VS_Maher_Natalija_2009.pdf 1 2C247CE79FF2964C515C698372B50875 1c9e4e932cb2cab76e2df695d8e8b5d2c7ea1a8fd3113158746dd120f43675e3 4216fc5d-7c03-11eb-bb7a-00155d0001ca 20.500.12556/dkum/2f98b18b-bcbf-44dd-8727-4b8f8c12d12f https://dk.um.si/Dokument.php?lang=slv&id=10905 Ekonomsko-poslovna fakulteta 0 0 0