20.500.12556/DKUM-12030 ANALIZA NAPAK NA OSNOVI POVRATNIH INFORMACIJ IZ REKLAMACIJ RECLAMATION BASED FAULTE ANALYSIS Kakovost je skupek značilnosti in značilnih vrednosti nekega izdelka ali storitve glede na njegovo primernost in izpolnjevanje točno določenih in predpostavljenih potreb. Zahteve postavlja seveda kupec oziroma tržišče. Pomemben kapital podjetja je zadovoljen kupec, prav tako pa zagotovilo za uspešno poslovanje v prihodnosti. Le od zadovoljnega kupca je mogoče pričakovati, da bo ostal lojalen podjetju in za naslednji nakup ne bo izbral enega od konkurentov. Problem, ki smo ga v tem diplomskem delu obravnavali so izboljšave procesa na osnovi analize reklamacij v podjetju Razgoršek d.o.o. Kakovost izdelka in storitve je v času vedno večje konkurence ter vedno večjih zahtev in potreb kupcev poleg cene in spoštovanja rokov dobave odločilni dejavnik uspešnosti podjetja. Namen diplomske naloge je prispevati k boljši uporabi informacij iz reklamacij, ki lahko služijo kot orodje za izboljšanje kakovosti izdelka in s tem vplivajo na uspešnost podjetja. V diplomskem delu smo želeli prikazati kako pomembno je prikazovanje kakovosti. Za obvladovanje kakovosti mora imeti podjetje organizirano ustrezno službo za zagotavljanje kakovosti, zato je eden najpomembnejših korakov nakupovalnega procesa pravilna in primerna izbira dobavitelja. Quality is a set of characteristics and characteristic values of a product or service in terms of its relevance and fulfilment of specific needs and assumptions. A requirement of course, puts the purchaser or the market. Significant capital firms satisfied customer, and it is also requirement for a successful business in the future. Only from satisfied customers can be expected loyalty to the company and his next purchase will not be one of the competitors. The problem we discuss in this Thesis deals with the improvement process, based on an analysis of complaints in the company Razgoršek Ltd. Product quality and service at a time of increasing competition and growing demands and needs of customers in addition to the prices in respect of delivery determining factor limits the company's success. The purpose of Thesis is to contribute to a better use of information from complaints, which may serve as a tool to improve the quality of the product and thus affect the performance of the company. In this Thesis we wanted to show how important is quality. For quality control must have a company organized to provide adequate service quality, and it is one of the most important steps in the process of purchasing the correct and appropriate choice of supplier. kakovost tekstilni materiali reklamacija napaka dobavitelj quality textile materials reclamation fault supplier true true false [M. Breznik] Slovenski jezik Angleški jezik Diplomsko delo 2009-09-30 12:42:35 2009-10-02 13:42:23 2022-04-12 07:09:42 2022-04-19 03:09:15 2009 0 Maribor 0 0000-00-00 NiDoloceno NiDoloceno NiDoloceno 0000-00-00 0000-00-00 0000-00-00 677.1/.5.019(043.2) 13683478 URN:SI:UM:DK:VBGJEAYC VS_Breznik_Martina_2009.pdf VS_Breznik_Martina_2009.pdf 1 29CF43DA8241C1F6AFE04A1675EFA771 58343cb2f3c4802c1f994b72cfe676692abc91bed6611ce8a5b29d8633932c08 4baf6bd0-7c03-11eb-bb7a-00155d0001ca 20.500.12556/dkum/1603a2a2-5852-4c04-91fa-a7237301da0a https://dk.um.si/Dokument.php?lang=slv&id=11122 Fakulteta za strojništvo 0 0 0