20.500.12556/DKUM-12069 ISKANJE POTENCIALOV ZA IZBOLJŠAVE SKOZI SISTEM KAKOVOSTI NA PRIMERU PODJETJA ECOLAB CASE STUDY OF SEARCHING FOR IMPROVEMENT POTENTIALS THROUGH THE QUALITY SYSTEM OF THE ECOLAB COMPANY Diplomsko nalogo smo razdelili na tri dele. V prvem delu naloge smo predstavili sistem kakovosti ISO 9001:2008. V tem poglavju smo podrobneje predstavili standard ISO 9001:2008; kaj standard je, zakaj se uporablja, katere so spremembe tega novega standarda, katere zahteve vsebuje ter katere so njegove prednosti in slabosti. Standard ISO 9001:2008 so pripravili z namenom, da bi podrobneje pojasnili zahteve standarda ISO 9001:2000. Standard ISO 9001:2008 je splošen in uporaben za vse vrste organizacij, uporabljajo pa ga organizacije, da bi izboljšale zadovoljstvo odjemalcev. V drugem delu smo opisali iskane potenciale oziroma potencial notranjih presoj, potencial vodenja inovacijskih predlogov, potencial spoznanj drugih sistemom vodenja — metodo 20 ključev in metodo 6 sigma, potencial voditeljstva in razvoja kadra ter potencial izboljšav procesov. V tem delu smo vsak potencial podrobno opisali in predstavili njegovo uporabo v organizaciji ter kako je povezan s standardom ISO 9001:2008. V zadnjem, tretjem delu diplomske naloge smo se osredotočili na praktični del, ki zajema kako v podjetju Ecolab izkoriščajo in uporabljajo potenciale za izboljševanje skozi sistem kakovosti. Pri pisanju diplomske naloge je bila na začetku postavljena trditev, ki smo jo skozi nalogo v tretjem delu dokazovali. Na koncu nam je uspelo dokazati, da lahko z uvedbo identificiranih potencialov v nalogi, dosežemo pomembnejše izboljšanje poslovanja podjetja. This diploma work has been divided in three parts. In the first part we have presented the quality management system according to ISO 9001:2008. This part gives a detailed presentation of the standard ISO 9001:2008; what it is about, why is it used, changes introduced by this new issue of the standard, requirement contained and its advantages and disadvantages. ISO 9001:2008 has been developed in order to give a more detailed explanation of the requirements of ISO 9001:2000. Being general in nature ISO 9001:2008 can be used by all kind of organization and in particular by those, which are aiming to improve customer satisfaction. The second part is a description of the potentials looked for, i.e. the potential of internal audits, potential of managing innovation proposals, potential of finding of other management system – 20 Keys method and 6 Sigma method, potential of management and employee development and the potential of process improvement. This part gives a detailed description of every individual potential itself and also of its use within the organization, as well as its relation to the standard ISO 9001:2008. The third and the last part of the diploma work is focused on the practical application of the standard in Ecolab indicating how the improvement potentials are being profitably used along whit the quality management system. The diploma in its opening contains a statement, the proof of which should be given throughout the part three. Finally we succeeded in proving that the implementation of potentials identified in the diploma can bring about important improvements in the company’s business activities. standard ISO 9001:2008 notranja presoja inovacija sistem 20 ključev sistem 6 sigma voditeljstvo razvoj kadra prenova poslovnih procesov Standard ISO 9001:2008 internal audit innovation 20 Keys system 6 Sigma system management development of employees business process renewal true true false [T. Kermavc] Slovenski jezik Angleški jezik Diplomsko delo 2009-10-02 12:55:10 2010-05-21 14:54:46 2022-04-12 07:11:34 2022-04-18 03:21:08 2009 0 Maribor 0 0000-00-00 NiDoloceno NiDoloceno NiDoloceno 0000-00-00 0000-00-00 0000-00-00 001.895 10227484 URN:SI:UM:DK:8ISEOFCU VS_Kermavc_Tamara_2009.pdf VS_Kermavc_Tamara_2009.pdf 1 F80740D9F0ED47D145257682588502FD 3e53441a922b3845a4f20daa7ab190883c0602ceb6e9a0d26c6902c5dfdd33ad 4e86fcbb-7c03-11eb-bb7a-00155d0001ca 20.500.12556/dkum/278b79e2-9ad2-4d42-9a53-5176abf995d5 https://dk.um.si/Dokument.php?lang=slv&id=11191 Ekonomsko-poslovna fakulteta 0 0 0