20.500.12556/DKUM-12345 MOTIVACIJA V PETROLU MALOPRODAJA D.O.O. MOTIVATION AT PETROL: MALOPRODAJA D.O.O. Motiviranost zaposlenih je pomembna odgovornost vsakega podjetja. Z dobro motivacijo usmerjamo zaposlene z določenimi sposobnostmi in znanjem h kakovostnemu opravljanju dela. V današnji hitro razvijajoči se družbi, v kateri smo priča nenehnim spremembam, je namreč razvoj podjetja ključnega pomena. V teoretičnem delu diplomske naloge smo opredelili pojem motivacije, vrste motivov, dejavnike, ki vplivajo na motivacijo zaposlenih ter povezavo med vodenjem zaposlenih in motivacijo. Sledi predstavitev motivacije v delovnem okolju s poudarkom na vlogi vodje pri motiviranju. Poleg tega smo predstavili tudi Pogačnikovo lestvico merjenja zadovoljstva zaposlenih, ki smo jo kasneje uporabili v raziskavi. Teorijo smo zaključili s predstavitvijo napitnine, vplivom le-te na kakovost storitve, fleksibilnost dela in motivacijo zaposlenih. Za to tematiko smo se odločili zaradi vse večjih sprememb, ki se dogajajo v poslovnem svetu in v podjetju, v katerem smo zaposleni. Te spremembe narekujejo, da delavci maksimalno izkoristijo svoje potenciale. Raziskovalni problem smo obravnavali tako teoretično kot praktično na podlagi konkretnega primera, ki zajema merjenje zadovoljstva zaposlenih na eni strani in vplivu napitnine na motivacijo, fleksibilnost dela in kakovost izvedenega dela zaposlenih na bencinskih servisih na drugi strani. Na podlagi raziskave in analize smo izdelali predloge za izboljšanje stanja. Ugotovitve: (1) delodajalci morajo skrbeti za zadovoljstvo zaposlenih, ohranjati delovne odnose in uvajati ustrezne načine motiviranja zaposlenih, ki vodijo k višji produktivnosti, zadovoljstvu zaposlenih, kar dokazujejo dobri poslovni rezultati; (2) zaposlenim priporočamo, naj ohranjajo odnose s sodelavci na visoki ravni, kakovostno izvajajo svoje delo, so odprti do strank, saj bodo le tako lahko ohranili zaposlitev, ki je v času gospodarske krize zelo pomembna; (3) poleg tega se morajo oboji bolj zavedati pomembnosti napitnine kot orodja za večjo motivacijo, fleksibilnost dela in kakovost izvedenega dela; to bo rezultiralo v zadovoljstvu strank in boljših poslovnih rezultatih. Motivation of employees is an important responsibility of each company. With help of motivation, employees with certain abilities and knowledge are encouraged to perform their work. In modern society featuring rapid development and constant changes, development of the company is of key importance. And it is formed by its employees. Theoretical part of this thesis includes definition of motivation, kinds of motifs, factors influencing motivation of employees and connection between guiding of employees and motivation. This is followed by presentation of motivation in working environment with emphasis on leader's role in motivating their employees. Furthermore, Pogačnik's chart of measuring employees' satisfaction is presented, which has been applied to the research. Theory is concluded by presentation of tips, their influence on quality of service, work flexibility and motivation of employees. We have chosen this theme due to growing changes in the business world and the company we are employed at. These changes require that workers use their potentials to the greatest extent. The research problem was dealt with in theory and practice on the basis of an actual example including measuring of employees' satisfaction on one side and the influence of tips on motivation, work flexibility and quality of work performed by employees at petrol stations on the other side. On the basis of this research and its analysis we have provided suggestions how to improve the current situation. Let us summarise the most important ones: (1) Employers should see to their employees' satisfaction and maintaining of working relationships, introduce appropriate ways of employees’ motivation that result in higher productivity and employees’ satisfaction visible also in good business results. (2) We advise the employees to maintain high level of relationships with co-workers, to perform their work with high quality and to be friendly to customers. Only in such a manner they will keep their employment, which is very important during economic crisis. (3) Both employers and employees should be aware of the fact that tips are an important tool for increasing motivation, work flexibility and quality. This will later reflect also in customers’ satisfaction and better business results. motivacija plača prodajalci stranke bencinski servis napitnina motivating salary sellers costumers petrol station tips true true false Slovenski jezik Angleški jezik Diplomsko delo 2009-11-03 17:00:52 2009-12-04 11:00:00 2022-04-12 07:25:05 2022-04-19 03:22:32 2009 0 Maribor 0 0000-00-00 NiDoloceno NiDoloceno NiDoloceno 0000-00-00 0000-00-00 0000-00-00 6557971 URN:SI:UM:DK:WWXT1TC9 VS_Mihelj_Marko_2009.pdf VS_Mihelj_Marko_2009.pdf 1 773437963718B4427A1D738DFFD30526 870ec0208e74b79417239b985910ad133528256ed2df6171f21df9ed457fad92 62caf758-7c03-11eb-bb7a-00155d0001ca 20.500.12556/dkum/277aeeb8-5216-4757-8a75-0a08ec20210c https://dk.um.si/Dokument.php?lang=slv&id=11700 Fakulteta za organizacijske vede 0 0 0