20.500.12556/DKUM-12366 OBVLADOVANJE REKLAMACIJ V PAKIRNICI TRDNIH IZDELKOV FARMACEVTSKEGA PODJETJA LEK D.D. MANAGEMENT OF COMPLAINTS IN PACKAGING SOLIDS PLANT OF PHARMACEUTICAL COMPANY LEK D.D. V diplomski nalogi smo želeli prikazati vpliv načina zaposlovanja na reklamacije v pakirnici trdnih izdelkov podjetja Lek d. d. S podrobnejšo analizo smo med drugim ugotovili, da je le za 47 % zabeleženih reklamacij odgovorna pakirnica trdnih izdelkov ter da je kar 95 % reklamiranih serij pakiral vsaj en novozaposlen v ekipi treh delavcev na liniji. Rezultati ankete, izvedene med zaposleni v pakirnici trdnih izdelkov, so bili podobni rezultatom analize reklamacij, saj je npr. kar 76 % zaposlenih mnenja, da novozaposleni vplivajo na kakovost dela. Z anketo smo razbrali tudi zavedanje in obveščenost zaposlenih o kakovosti dela. Predstavljenih je več predlogov, ki bi lahko vplivali na boljšo kakovost dela in preprečili morebitne reklamacije. In this Diploma dissertation the influence of the employment on the reclamation rate in the packaging solids plant of the company Lek d. d. was presented. Among others the analysis showed that packaging solid plant department is responsible for 47 % of noted complaints and that 95 % of complaint products were packed by a new employee in a team of three employees on a machine. The results of the questionnaire analysis made by the employee in the packaging solid plant were similar to the results of our research, since the majority of employees (76 %) agree that the novices affect the quality of their work. With the help of the questionnaire the awareness of the quality of work was raised among the workers. The Diploma Thesis includes some suggestion to improve the quality of the work and to prevent the complaints. Kakovost Reklamacija Stalno izboljšanje Vpliv zaposlenih na kakovost Quality Complaint Constant improving Influence of employee on quality true true false Slovenski jezik Angleški jezik Diplomsko delo 2009-11-05 08:33:37 2009-12-02 12:56:03 2022-04-12 07:26:11 2022-04-19 03:23:24 2009 0 Maribor 0 0000-00-00 NiDoloceno NiDoloceno NiDoloceno 0000-00-00 0000-00-00 0000-00-00 6550547 URN:SI:UM:DK:U9B3MLE3 VS_Persin_Katja_2009.pdf VS_Persin_Katja_2009.pdf 1 E85E0847872388F8934635B3CF54F27C 144995d8e556b37e560367e9284d73840078b670984138170fdb7f21500aae32 645ac601-7c03-11eb-bb7a-00155d0001ca 20.500.12556/dkum/a88e75c8-bde7-4a88-87d2-e979fcdf7d2b https://dk.um.si/Dokument.php?lang=slv&id=11759 Fakulteta za organizacijske vede 0 0 0