20.500.12556/DKUM-12550 VPELJAVA UPRAVLJANJA RAZPOLOŽLJIVOSTI IS PO PRIPOROČILIH NAJBOLJŠIH PRAKS ZBIRKE ITIL IMPLEMENTATION OF AVAILABILITY MANAGEMENT IS ACCORDING TO THE ITIL BEST PRACTICE Področje dela, ki ga želimo raziskati v tem diplomskem delu je upravljanje razpoložljivosti informacijskega sistema in primer vpeljave in uporabe rešitve za upravljanje razpoložljivosti po priporočilih zbirke najboljših praks ITIL. Vpeljava rešitve bo obravnavala problem nadzora in upravljanja razpoložljivosti IS, kajti nepredvidene prekinitve delovanja IS imajo lahko precejšnje posledice na prihodek in ugled podjetja. Poleg tega pa se v podjetju srečujemo s potrebo po izboljševanju in merjenju nivoja storitev, in nadzorom nad delovanjem poslovnih aplikacij ter nadzorom nad dostopi do IS tudi zaradi varnosti. Da lahko izpolnimo zahteve po razpoložljivosti poslovanja, moramo uporabiti podporne rešitve strojne in programske opreme, ki nam dajejo merljive rezultate, nas opozarjajo na padec nivoja razpoložljivosti, še preden to zaznajo uporabniki in nam omogočajo vpogled nad razpoložljivostjo, predvsem s stališča nivoja storitev in varnosti. This work is an attempt at reasearching Information System Availability Management process, as in the ITIL best practice, eventually resulting in the delivery of a solution based on the known case–study and using the ITIL IT service lifecycle approach. Proposed solution is focused on managing and controlling the IS Availability, since the UnAvaialibility of IS can have the adverse impact on the company's revenue and its reputation. In addition, the company is in need of measuring and improving the service levels, monitoring the operation of business applications, and the security through the application of IS access management. Need to underpin the availability requirements of the business calls for the support of the infrastructure services, including the software and hardware solutions, which performance can be measured and reported on, which have built-in the mechanisms to detect and report on the events that can lead to unvailaibity before the end-users are effected. The agreed service levels and security should be facilitated by the top-down overview and approach to availibity of IS. - Upravljanje - Razpoložljivost - Nadzor - Modeliranje - ITIL - informacijski sistem - Management - Control - Modelling - ITIL - Information system true true false Slovenski jezik Angleški jezik Diplomsko delo 2009-11-27 10:33:08 2010-01-07 09:40:09 2022-04-12 07:35:29 2022-04-19 03:33:29 2009 0 Maribor 0 0000-00-00 NiDoloceno NiDoloceno NiDoloceno 0000-00-00 0000-00-00 0000-00-00 6579731 URN:SI:UM:DK:EK7F02Y9 UNI_Kovacec_Mencej_Breda_2009.pdf UNI_Kovacec_Mencej_Breda_2009.pdf 1 449DF79A70F43608A2B5A5CCB62359BF 92c2f7371a07fa6ed078775eccfcade5aa457d6d70cab0967a574d56ec70c10f 7209f64f-7c03-11eb-bb7a-00155d0001ca 20.500.12556/dkum/5947b5b1-9671-4686-9195-d0196ee93b13 https://dk.um.si/Dokument.php?lang=slv&id=12285 Fakulteta za organizacijske vede 0 0 0