20.500.12556/DKUM-12646 ANALIZA UČINKOV PO VPELJAVI STANDARDA MANAGEMENTA KAKOVOSTI ISO 9001:2000 V PODJETJU MULTIMEDIA D.O.O. ANALYSIS OF THE EPECTS AFTER INTRODUCING THE QUALITY MANAGEMENT SYSTEM ISO 9001:2000 INTO MULTIMEDIA D.O.O. Temeljni namen diplomskega dela je predstaviti, kakšni so bili učinki po vpeljavi standarda managementa kakovosti ISO 9001:2000 v podjetje Multimedia d.o.o.. Predmet proučevanja so bili poleg vplivov vpeljave standarda managementa kakovosti na samo podjetje, tudi proučevanje vplivov na odjemalce, dobavitelje, zaposlene, kakor tudi na celotno poslovanje in uspešnost podjetja. V raziskavi je bila izvedena analiza različnih kazalnikov. Med zaposlenimi je bila izvedena obsežna anketa o zadovoljstvu zaposlenih po vpeljavi standarda managementa kakovosti v podjetje. Namen raziskave je tudi bil utemeljitvi potrebe po nenehnem izboljševanju in načinu delovanja, da podjetje standard obdrži in tako zagotovi zadovoljstvo in zaupanje med odjemalci in si tako zagotovi svojo konkurenčnost na trgu. Osnovni rezultati vpeljave standarda managementa kakovosti ISO 9001:2000 v podjetje Multimedia d.o.o. so, da se je povečalo število izboljšav, predlogov in procesov. Zmanjšalo se je število reklamacij. Povečala se je osredotočenost na poslovne cilje in pričakovanja odjemalcev. Povečalo se je zaupanje v to, da se načrtovana kakovost dosega, vzdržuje in nenehno izboljšuje. Med zaposlenimi pa se je izboljšala motiviranost in zadovoljstvo. Končna ocena o vpeljavi standarda managementa kakovosti ISO 9001:2000 v podjetju Multimedia d.o.o. je ta, da ima vpeljava standarda managementa kakovosti pozitiven učinek na podjetje. The main aim of the Diploma Thesis is to analyse the effects after the introduction of quality management standard ISO 9001:2000 in the company Multimedia d.o.o.. The subject of study were near analyse the effects after the introduction of quality management standard ISO 9001:2000 in to the company, including the study of impacts on customers, suppliers, employees, as well as on the overall business and company success. In to the investigation was an analysis of various indicators. Among the employees was carried out extensive survey on employee satisfaction to introduce quality management standard in the company. The survey is intended to justify the need for continuous improvement and how they work, to keep the standard to ensure satisfaction and confidence among its customers and thereby ensure its competitiveness on the market. The basic results of applying the standard of quality management system ISO 9001:2000 in the company Multimedia d.o.o. are in the increased number of improvements, proposals and process. As well as in reduced number of reclamations. In the company has increased focus on business goals and customer satisfaction. Increased confidence that planned quality has to be reached, maintained and continuously improved. Among staff has improved motivation and satisfaction. Final assessment of the introduction of quality management standard ISO 9001:2000 in company Multimedia d.o.o. is that the introduction of quality management standard ISO 9001:2000 has positive effect on the company. ISO 9001:2000 management kakovosti vpeljava ISO 9001:2000 analiza učinkov prednosti ISO 9001:2000 ISO 9001:2000 quality management introduction of ISO 9001:2000 impact analysis advantages of ISO 9001:2000 true true false Slovenski jezik Angleški jezik Diplomsko delo 2009-12-04 22:07:20 2010-01-05 14:34:18 2022-04-12 07:40:40 2022-04-20 03:08:39 2009 0 Kranj 0 0000-00-00 NiDoloceno NiDoloceno NiDoloceno 0000-00-00 0000-00-00 0000-00-00 6575379 URN:SI:UM:DK:MENMF4R4 VS_Kolednik_Branimir_2009.pdf VS_Kolednik_Branimir_2009.pdf 1 A748A565FC40F74250EF92E88D377F49 577b82cf124bb631834d5cfcd8f77c567de5145425d1d6f3ebaa214ec8da05c1 b514bae2-7c03-11eb-bb7a-00155d0001ca 20.500.12556/dkum/33e24bc0-cf10-488a-a8c7-f2532433b2a1 https://dk.um.si/Dokument.php?lang=slv&id=12247 Fakulteta za organizacijske vede 0 0 0