20.500.12556/DKUM-13029 Komunikacija in reševanje konfliktov v nujni medicinski pomoči Communication and solving problems and conflicts in emergency medicine Vedno komuniciramo, tudi kadar ne govorimo. V komunikaciji, lahko pride do nasprotnih mnenj in konfliktov; če je zraven še težko in odgovorno delo, so možnosti za nastanek konfliktov še večje. V diplomskem delu je predstavljen pomen profesionalne komunikacije in reševanja konfliktov pri obravnavi bolnika/poškodovanca na terenu. Komunicirati in reševati konflikte je treba znati ne samo teoretično, ampak tudi v praksi. Teorija nas uči dobre komunikacije in spoznavanja konfliktov ter njihovega učinkovitega reševanja. Metodologija dela. Raziskava je temeljila na kvantitativni metodologiji z uporabo zaprtega tipa anketnega vprašalnika. Raziskovalni vzorec je vključeval 50 reševalcev iz treh reševalnih postaj štajerske regije. Raziskava je potekala v PHE Maribor, ZD Slovenska Bistrica in ZD Slovenske Konjice. Rezultati raziskave. Z raziskavo smo dosegli zastavljene cilje, hkrati pa spoznali težave pri nezadostnem posedovanju znanja pri zaposlenih s srednješolsko izobrazbo, katerim primanjkuje znanja in čuta odgovornosti po boljšem znanju in obvladovanju komunikacije in reševanja konfliktov. Sklep. Z raziskavo smo želeli ugotoviti pomen obvladovanja komunikacijskih veščin, kot tudi sposobnosti ustreznega pristopa reševanja konfliktov s katerimi se srečamo reševalci v ambulanti za nujno medicinsko pomoč in na terenu. Verbal and non-verbal communications are part of our every day lives. Different opinions can often lead to conflict situations and when the aspect of demanding work is added, the conflicts are even greater. In the diploma work is introduced the role of professional communication and solving of conflicts in urgent situations in emergency medicine. The significance of communication in interpersonal, and especially in professional environment is gaining importance, as well as the importance of learning how to communicate. The present article brings some reflections upon communication between us and patient, folks and eyewitnesses, and stresses the specific features of the communication. Methodology of the work. The study based on quantitative methodology with help of closed type of questionnaire. Reasearch pattern included 50 paramedics from three rescue stations from region Štajerska. Research took place in PHE Maribor, ZD Slovenska Bistrica in ZD Slovenske Konjice. Results of the study. Our study confirmed all predicted goals, but in the same manner find out some difficulties in educative deficits of workers with secondary school education, which lacks knowledge and sense of how important is to master communication and solving conflicts. The aim of our study. To establish level of professional communication and also to point out how to get right approach in every days work in solving conflicts at ambulance or in the field. komunikacija reševanje konfliktov nujna medicinska pomoč communication solving conflicts emergency medicine true true false [T. Lunder] Slovenski jezik Angleški jezik Diplomsko delo 2010-01-20 18:50:41 2010-03-09 14:15:17 2022-04-12 08:00:49 2022-04-20 03:26:29 2010 0 Maribor 0 0000-00-00 NiDoloceno NiDoloceno NiDoloceno 0000-00-00 0000-00-00 0000-00-00 316.482:616-083.98 1574820 URN:SI:UM:DK:WFSYMCI6 VS_Lunder_Tadej_2010.pdf VS_Lunder_Tadej_2010.pdf 1 6F67A5179B7654C63AB32A7421D62885 bb8a41a8017509939d78d76ec537e47d40fa6c6f54d32d9a27eee10cb68e4a1e ccb09b2f-7c03-11eb-bb7a-00155d0001ca 20.500.12556/dkum/ebe0c5a8-3b44-40ab-ae6a-f4bfe5c3977e https://dk.um.si/Dokument.php?lang=slv&id=12864 Fakulteta za zdravstvene vede 0 0 0