20.500.12556/DKUM-13088 PRENOVA SISTEMA REŠEVANJA REKLAMACIJ V UNIDAL D.O.O. REFORMING THE SYSTEM OF RESOLVING COMPLAINTS IN UNIDAL LTD. Področje raziskovanja se nanaša na problematiko procesa reševanja reklamacij v Unidal d.o.o. Podjetje deluje na dveh programih in sicer proizvaja kovane izdelke za potrebe avtomobilske industrije ter sklope za sestavo nosilnih in veznih delov konstrukcij za daljnovode. Pri avtomobilskih delih gre predvsem za t.i. dokumentacijsko obvezne dele, ki so življenjskega pomena za delovanje avtomobila. Naloge sem se lotil z realno predpostavko, da v podjetju postavljen sistem reševanja reklamacij ne zagotavlja učinkovitosti sistema na tem področju. Moja predpostavka je ta, da tiči vzrok v slabem poznavanju in izvajanju metod za reševanje problemov ter pomanjkljivem obstoječem sistemu reševanja reklamacij. Na začetku sem obdelal 8D metodo in v našo obstoječo proizvodno dokumentacijo vključil odgovarjajoče podporne tehnike tej metodi. Na osnovi vzorca določenega obdobja sem nato poskušal ugotoviti odstopanja in predlagati ukrepe za izboljšanje stanja. The field of research refers to the problems of the process of solving reclamations in Unidal d.o.o. (limited liability company). The company operates upon two programs. The first one produces forged products for needs in the automobile industry and the second one bundles for structuring supporting in connective parts of constructions for long-distance transmission. Concerning automobile parts, it involves documentary mandatory parts of vital importance. I tackled the task with a realistic assumption that the system for solving reclamations, which is based in the company, does not assure effectiveness of the system in this field. I presume that the main reason is in the weak knowledge and execution of the methods for solving problems and in the inadequate existing system for solving reclamations. Firstly I processed the 8D method and included appropriate supporting techniques in our existent documentation of production. On the basis of a sample of a specified period, I tried to reveal deviations and suggest measures for better conditions. Reklamacija tim ukrep proces dokument Reclamation working group measure process document true true false Slovenski jezik Angleški jezik Diplomsko delo 2010-01-30 09:43:27 2010-04-12 13:15:43 2022-04-12 10:54:13 2022-04-20 03:29:34 2010 0 Maribor 0 0000-00-00 NiDoloceno NiDoloceno NiDoloceno 0000-00-00 0000-00-00 0000-00-00 6631955 URN:SI:UM:DK:3ECKMF0D VS_Marguc_Damjan_2010.pdf VS_Marguc_Damjan_2010.pdf 1 205ECC34A1E536E81DD9BCC705798B4B 3fc3e2ff9164971014cc5b456773d74413ca5e35e560b890fe0bbd5d9aab197d d134442d-7c03-11eb-bb7a-00155d0001ca 20.500.12556/dkum/a49a7c34-fea5-497d-9f21-b54f7e926611 https://dk.um.si/Dokument.php?lang=slv&id=12993 Fakulteta za organizacijske vede 0 0 0