20.500.12556/DKUM-15547 VPLIV ČUSTVENE INTELIGENCE MANAGERJEV NA ZADOVOLJSTVO ZAPOSLENIH IMPACT OF MANAGERS EMOTIONAL INTELLIGENCE ON EMPLOYEE SATISFACTION Razum in čustva sta dve sestavini človeškega uma, ki nam vzajemno ob vsakem trenutku življenja ponujajo najmodrejšo rešitev. Življenje vsakega človeka s sabo prinaša čustvene sposobnosti, ki se jih naučimo skozi različna obdobja in slej kot prej ugotovimo, da le ni vse v inteligenci in usposobljenosti, ampak da je največja skrivnost prav v naših čustvih in občutkih. Vsak človek ve sam zase, kakšna so njegova čustva, kako jih bomo pa izražali tako do sebe kakor do drugih, pa je odvisno od naše čustvene inteligence. Dandanes niso kognitivne sposobnosti managerja tiste, ki so tehtne pri vodenju, saj je tisto najpomembnejše, kar prihaja hitro in intenzivno v kulturo podjetij, s pomočjo njihove čustvene inteligence ustvarjanje kolektivne energije podjetja — zadovoljstvo zaposlenih. Moja primarna želja ob izdelavi diplomskega dela je bila spoznati ta novodobni ter premalo uveljavljen pojem čustvene inteligence. Sekundarna želja pa je bila najti čim več možnih povezav, ki so se mi porajali ob misli manager - čustvena inteligenca — zadovoljstvo zaposlenih. V teoretičnem delu sem predstavila pojem čustvene inteligence, opredelila razsežnosti managerja ter organizacijsko klimo in zadovoljstvo zaposlenih. Vse skupaj mi je podalo uvod v najpomembnejši del teorije - vplivnost bolj ali manj čustveno inteligentnih managerjev na zadovoljstvo zaposlenih. V empiričnem delu sem s svojo raziskavo na podlagi podjetja X ugotavljala, kakšna je izrazitost inteligentnega čustvovanja managerjev ter kako močno jo izražajo na svojem delovnem mestu in z njo posledično vplivajo na zadovoljstvo zaposlenih. Intellect and emotions are two main components of the human mind, which give us the most wise solution for every decision in every moment of our life. Life of every human being brings up emotional skills which are being learned through different period of life and sooner or later we find out that is not everything in intelligence and competence, yet the greatest mystery lies in emotions and feelings. Every person knows his emotions but are we going to express them to ourselves in such a way as to the others, depends on our emotional intelligence. In these days cognitive skill of managers are not justifiable with his managing. The most important for managers, what is coming quickly and intensively in the culture of companies, is to create through emotional intelligence a collective energy - employee satisfaction. The main wish with making my Diploma was to discover this new age concept of emotional intelligence which for sure has a lack of its value. Secondary wish was to find out as many possible links which have been called into the thought manager - emotional intelligence - the satisfaction of employees. In theoretical part of my Diploma I presented the concept of emotional intelligence, defined dimensions of manager, organizational climate and employee satisfaction. These entire three concepts have given me an introduction to the most important part of the theory – affection to the employee satisfaction of the more or less emotionally intelligent managers. In the empirical part I did my research of the company X with finding out how expressive is the emotional intelligence of managers, how much is being reflected in their workplace and what is its consequent impact on employee satisfaction. čustva razum čustvena inteligenca organizacijska klima manager zadovoljstvo zaposlenih Goleman emotions intellect emotional intelligence organizational climate manager employee satisfaction Goleman true true false [N. Zorman] Slovenski jezik Angleški jezik Delo diplomskega seminarja/zaključno seminarsko delo/naloga 2010-09-12 11:00:20 2011-01-14 09:48:38 2022-04-13 07:22:39 2023-12-19 03:21:02 2010 0 Šmarješke Toplice 0 0000-00-00 NiDoloceno NiDoloceno NiDoloceno 0000-00-00 0000-00-00 0000-00-00 005.3 10519580 URN:SI:UM:DK:WWPYGEOD UNI_Zorman_Natalija_2010.pdf UNI_Zorman_Natalija_2010.pdf 1 239DC2ADF9670D5C2BB67070CD510084 13c7635a4275915f771a5798a55f7981c2733ab0d88ef69da7d6957f52eae09d 6c72189d-7c04-11eb-bb7a-00155d0001ca 20.500.12556/dkum/9c5d3e8c-0f9a-447b-926c-3cce44d4a1f5 https://dk.um.si/Dokument.php?lang=slv&id=17279 Ekonomsko-poslovna fakulteta 0 0 0