20.500.12556/DKUM-15665 REŠEVANJE KONFLIKTNIH SITUACIJ V PODJETJU MLADINSKA KNJIGA, D.D. THE RESOLUTION OF CONFLICT SITUATIONS AT THE COMPANY MLADINSKA KNJIGA, D.D. Različni cilji in interesi posameznikov neizogibno vodijo do konfliktov. Konfliktne situacije pogosto ostajajo nerešene, zaradi strahu pred posledicami konflikta. Konflikt pa nam poleg negativnih prinaša tudi pozitivne posledice, katere so za podjetja lahko uspešne. Konflikt je gonilo, motivacija za zaposlene, da pričnejo aktivneje sodelovati, razmišljati o novih, boljših načinih dela. Konflikt je nujen in koristen, saj nam prinaša spremembe. Potrebno je zavedanje in miselnost, da je vsak konflikt mogoče rešiti na več načinov: izogibanje, prilagoditev, tekmovanje, kompromis, sodelovanje in čakanje. Seveda pa ne smemo zanemariti, da obstajajo ovire pri reševanju konfliktov, in sicer zaradi napačnega razumevanja, neustreznega komuniciranja, močnih čustev, neznanja pogajanj in časa. Omeniti velja, da se je na reševanje konfliktov potrebno ustrezno pripraviti, saj le tako lahko uspešno rešimo konflikt. Vzroke za nastanek konflikta je mogoče razvrstiti v osebne, komunikacijske in metakonfliktne. Konflikti nastanejo na podlagi različnih interesov, mnenj, zato lahko iz tega izberemo najboljši interes za dosego ciljev. V podjetju se pojavljajo konflikti pri nabavi, prodaji in med zaposlenimi. Konflikt lahko predstavlja nevarnost, hkrati pa je priložnost za razvoj. Za uspešno reševanje konfliktov je potrebno, da se njihove prisotnosti zavedamo in jih razumemo kot normalen pojav v medosebnih odnosih. Different objectives and interests of individuals inevitably lead to conflicts. Conflict situations often remain unresolved due to the fear of the conflict consequences. In addition to the negative consequences, conflict brings the positive ones as well which are easily successful for the company. Conflict is the driving mechanism, the motivation for the employees to participate more actively and think of new and better ways of working. Conflict is necessary and useful because it brings change. One needs to bear in mind that every conflict can be solved in several ways: by avoidance, adjustment, competition, compromise, participation or waiting. Nevertheless we can not ignore the fact that there are certain obstacles in dealing with conflicts, due to misunderstandings, inappropriate communication, strong feelings, ignorance of negotiation and time. It should be mentioned that one should be well prepared for conflict resolution, because only in this way we can successfully resolve the conflicts. The causes for the occurrence of conflicts can be classified into the following groups: personal -, communication - and meta-conflict groups. Conflicts arise due to different interests and opinions so it’s easy to choose the best interest for achieving goals out of conflicts. The company conflicts arise when ordering the goods, selling and among employees. Conflict is at the same time both a threat and an opportunity for the development. For successful conflict resolution we need to be aware of their presence and to understand them as a normal phenomenon in human relations. Konflikt reševanje konfliktov vzroki konfliktov vrste konfliktov pogajanja. Conflict conflict resolution the causes of conflict types of conflicts negotiation true true false [N. Knez] Slovenski jezik Angleški jezik Diplomsko delo 2010-09-16 11:28:04 2010-12-14 15:38:00 2022-04-13 07:29:14 2023-12-19 03:23:39 2010 0 Slovenska Bistrica 0 0000-00-00 NiDoloceno NiDoloceno NiDoloceno 0000-00-00 0000-00-00 0000-00-00 005.3 10478876 URN:SI:UM:DK:JZS9BZQ2 UNI_Knez_Nina_2010.pdf UNI_Knez_Nina_2010.pdf 1 C2DC67AA7C18923C05DA8953D0F0638E 7abe808e843a30bc0fd2dc1bf77bd03e2e89e861b0f46093621490548e828748 73a91c93-7c04-11eb-bb7a-00155d0001ca 20.500.12556/dkum/cb294415-1d4d-4e94-8653-6e26e87c2040 https://dk.um.si/Dokument.php?lang=slv&id=17310 Ekonomsko-poslovna fakulteta 0 0 0