20.500.12556/DKUM-15902 UPRAVLJANJE ODNOSOV S STRANKAMI V JAVNEM SEKTORJU CUSTOMER RELATIONSHIP MANAGEMENT IN PUBLIC SECTOR V diplomski nalogi smo podrobno predstavili upravljanje odnosov s strankami v javnem sektorju. Prvotno smo na splošno predstavili CRM sistem ter metrike za merjenje uspešnosti upravljanja odnosov s strankami. Nato smo se osredotočili na upravljanje odnosov s strankami v zdravstvu, kjer smo dodali tudi primer iz tujine. Kot zaključek pa smo naredili še primerjavo podobnosti in razlik upravljanja odnosov s strankami v zasebnem in javnem sektorju. In this diploma work, we have presented customer relationship management in public sector in detail. First, we gave a general presentation of the CRM system and the metrics for measuring customer relationship management performance. Then we focused on customer relationship management in healthcare, where we also added an example from abroad. As a conclusion, we compared differences and similarities between customer relationship management in private and in public sectors. Upravljanje odnosov s strankami informacijski sistem metrike uspešnosti CRM eZdravje. Customer relationship management Information System Performance metrics eHealth. true true false [M. Grebenc] Slovenski jezik Angleški jezik Diplomsko delo 2010-09-23 21:59:31 2010-12-06 11:20:15 2022-04-13 07:42:02 2023-12-19 03:37:55 2010 0 Maribor 0 0000-00-00 NiDoloceno NiDoloceno NiDoloceno 0000-00-00 0000-00-00 0000-00-00 [659.2:004]:61(043.2) 14623254 URN:SI:UM:DK:XNED0VZP VS_Grebenc_Matjaz_2010.pdf VS_Grebenc_Matjaz_2010.pdf 1 A701EC862EBCBC81EA0AA942F161E9A2 623aa9de2aff480c467a8a0ebfa3d1d23e26fa1ea79e899a682587d95e5dcc96 83c7cb57-7c04-11eb-bb7a-00155d0001ca 20.500.12556/dkum/f58ac2b6-1769-4c98-8509-6d0318363233 https://dk.um.si/Dokument.php?lang=slv&id=17733 Fakulteta za elektrotehniko, računalništvo in informatiko 0 0 0