20.500.12556/DKUM-16446 POVEZAVA PROGRAMSKE NAROČNIŠKE CENTRALE S SISTEMOM ZA UPRAVLJANJE S STRANKAMI CONNECTION OF A SOFTWARE PRIVATE BRANCH EXCHANGE WITH A CUSTOMER RELATIONSHIP MANAGEMENT SYSTEM V diplomskem delu opisujemo izvedbo povezave med programsko naročniško centralo Asterisk in sistemom za upravljanje s strankami SugarCRM. V sistem sugarCRM vgradimo gumba za dodajanje in brisanje uporabnika iz centrale Asterisk, centrali Asterisk pa spremenimo klicni načrt, tako da se med izvajanjem klicev zapisujejo podatki o klicu v podatkovno bazo. Te podatke lahko preverjamo v vmesniku sistema SugarCRM. Na centralo povežemo IP-telefon Swissvoice, telefon VoIP Nokia E72 ter programski telefon X-Lite. Povezavo preizkusimo ter prikažemo delovanje vmesnika sistema SugarCRM in centrale Asterisk. In this diploma thesis, we describe the development of a connection between an Asterisk software private branch exchange and a SugarCRM customer relationship management system. In the SugarCRM system we install two buttons for adding and removing of users from the telephone exchange. At the Asterisk telephone exchange we modify the dialplan in such a way that when calls take place all the information about the call is stored into a database. Later on we can see this information with a SugarCRM web based interface. To the telephone exchange we connect Swissvoice IP-phone, Nokia E72 VoIP mobile phone and an X-Lite softphone. We test the connection and show how the SugarCRM interface and the Asterisk telephone exchange operate. IP-telefonija programska naročniška centrala Asterisk protokol SIP CRM – sistem za upravljanje odnosov s strankami IP-telephony Asterisk software private branch exchange SIP protocol CRM – customer relationship management system true true false [D. Vrečer] Slovenski jezik Angleški jezik Diplomsko delo/naloga 2010-10-18 17:19:45 2011-01-05 13:28:26 2022-04-13 08:10:30 2023-12-20 03:34:20 2010 0 Maribor 0 0000-00-00 NiDoloceno NiDoloceno NiDoloceno 0000-00-00 0000-00-00 0000-00-00 621.395:004.7(043.2) 14758934 URN:SI:UM:DK:YL2C2HMU UNI_Vrecer_David_2010.pdf UNI_Vrecer_David_2010.pdf 1 674DED3FDC61344D9D6F15DC9D086CBF 62c0207c509a41a7ded9a9fc50c793b62e37eccf00d861a4c729b9be17907203 a637838e-7c04-11eb-bb7a-00155d0001ca 20.500.12556/dkum/88982e55-0b13-4c4e-9eb7-00f5a2e2cddb https://dk.um.si/Dokument.php?lang=slv&id=18641 Fakulteta za elektrotehniko, računalništvo in informatiko 0 0 0