20.500.12556/DKUM-16538 GOVORICA TELESA PRI KOMUNICIRANJU ZAPOSLENIH NA UNIVERZI V MARIBORU UNIVERSITY OF MARIBOR EMPLOYEES' COMMUNICATION BODY LANGUAGE V podjetju, v katerem delamo, preživimo veliko časa in zato je zelo pomembno, da vemo, s kom govorimo, s kom se družimo, s kom komuniciramo. Da se v podjetju dobro počutimo in da se dobro počutijo tudi drugi okoli nas, je pomembno, da se med seboj poznamo. Več kot sama beseda nam bo o našem sogovorniku povedala njegova mimika obraza, njegove kretnje rok in nog; več kot beseda nam bo povedala govorica telesa posameznika. Nebesedno komuniciranje je tudi v poslovnem svetu pogosto zgovornejše od besednega in zato imajo ljudje, ki prepoznajo govorico telesa, neke vrste prednost. Menimo tudi, da se je govorice telesa možno naučiti in si na tak način ustvariti prednost pred svojim sogovornikom. Koliko povemo takrat, ko ne govorimo? Veliko! Tudi če iz naših ust ne pride nobena beseda, nas naš obraz, naše kretnje izdajo okolici, tudi če smo popolnoma tiho. Namen diplomskega dela je bralcem predstaviti rabo govorice telesa med zaposleni na Rektoratu Univerze v Mariboru. Kako se le-ti med seboj sporazumevajo, kako komunicirajo in kakšen pomen ima pri tem govorica telesa. Ali zaposleni poznajo pojem »neverbalno komuniciranje«? Zanimalo nas je, ali se zaposleni zavedajo svoje govorice telesa in ali prepoznajo govorico telesa pri svojem sogovorniku. Kaj pri svojem sogovorniku najprej opazijo, v katerem prostorskem pasu največ komunicirajo? Pozornost smo namenili tudi obleki oziroma zunanjemu videzu zaposlenega. S pomočjo anketnega vprašalnika smo ugotovili, da anketiranci dobro poznajo pojem govorice telesa, a vendarle še vedno velik pomen posvečajo govoru — verbalnemu načinu komuniciranja. Prav tako ugotavljamo, da anketiranci poznajo lastno govorico telesa in da je le-ta najbolj prepoznavna z izrazom obraza in oči ter kretnjami rok, nog in glave ter samo držo, medtem ko jim je pojem gibanja v prostoru neznan. Ugotavljamo, da zaposleni najbolj pazijo na govorico telesa takrat, kadar govorijo s svojim nadrejenim, da v podjetju obstajajo nekakšna nepisana pravila oblačenja in da velja pregovor »obleka naredi človeka«, saj ugotavljamo, da je zunanji videz pri navezovanju stikov zelo pomemben. Diplomsko delo je razdeljeno na tri dele, in sicer smo v prvem delu spregovorili o osnovnih pojmih, ki se pojavljajo v neverbalnem komuniciranju, drugi del je raziskovalni del, kjer smo analizirali podatke s pomočjo grafov, v zadnjem delu pa smo spregovorili o spoznanjih, ki smo jih tekom priprave diplomskega naloge ugotovili. For all people working in enterprises it is of the greatest significance to know who we talk to, who we keep company with, and who we communicate with. For one's well being and the well being of others it is very important to know each other well. When we talk to somebody, facial expressions and the gestures of his hands and legs will tell us more about the individual than just his words. Nonverbal communication in the business world is common, and individuals who recognize body language are often at an advantage. We believe people are able to learn these skills and gain a big advantage over others. How much do we say when we are not talking? Very much! Not just the words we speak but our facial expressions and gestures tell all who are around us more about us. The purpose of my diploma is to present the use of body language among the employees at the University of Maribor. How do they understand each other and communicate and of what importance is their body language? Are the employees aware of nonverbal language? We were interested in finding out if the employees are aware of their own body language and if they recognize the body language of the people they talk to. What do they recognize first and in which site time do they communicate most? Our attention was focused on clothes and outside appearance. With the questionnaire we will find out that the inquirers are aware of the idea of body language, but still pay the more attention to speech – verbal communication. We also ascertain that the inquirers know their own body language and that what they identify most is expression of the face and eyes and gestures of the hands, legs, and head, and posture, while the idea of movement in space is not well known for them. The employees are most careful of their body language when they communicate with their superiors. There exists an unwritten rule of dressing in the enterprises and it is true saying that “the dress makes the man” yet we may find out that external appearance is of great importance for us to be in touch with. The diploma work is divided into three parts. The first part starts with the basic concepts of nonverbal communication, the second part includes our research which presents a graphical analysis of the data, and the last part includes a discussion of our findings. Govorica telesa Neverbalno komuniciranje Zunanji izgled posameznika Body language Nonverbal communication External appearance true true false Slovenski jezik Angleški jezik Diplomsko delo 2010-10-27 20:13:03 2011-01-05 12:10:40 2022-04-13 08:15:02 2023-12-21 03:07:47 2010 0 Kranj 0 0000-00-00 NiDoloceno NiDoloceno NiDoloceno 0000-00-00 0000-00-00 0000-00-00 6780691 URN:SI:UM:DK:SXCAYMEZ VS_Fers_Anita_2010.pdf VS_Fers_Anita_2010.pdf 1 F1EEF5872569987C77D9A751B64AC7F9 4b93b79ff37d85b28a3625df809e7d485b358d55a3ed93edccee9f079455f5f0 abb326a7-7c04-11eb-bb7a-00155d0001ca 20.500.12556/dkum/cee68958-4d87-45a1-94f1-c4706f3644df https://dk.um.si/Dokument.php?lang=slv&id=18816 Fakulteta za organizacijske vede 0 0 0