20.500.12556/DKUM-16611 VPLIV ALKOHOLIZMA NA DELOVNI PROCES V BANKI X INFLUENCE OF ALCOHOLISM ON WORK PROCESS IN BANK X V diplomski nalogi je opisana raziskava vpliva alkoholizma na delovni proces v eni izmed slovenskih bank. Razdeljena je na sedem poglavij. Po uvodni začetni predstavitvi v prvem poglavju, je v drugem poglavju opisano, kaj je delovni proces, kakšna je njegova vsebina in cilji splošnega delovnega procesa. Ker se lahko zgodi, da delovni proces ne poteka po načrtu, so v tem poglavju zajeti tudi dejavniki, ki nanj vplivajo. V tretjem poglavju, ki je obsežnejše, je opisano, kaj je alkohol, kako se alkoholizem razvije, vzroki za nastanek, vrste zasvojencev in najpomembnejše za raziskavo diplomske naloge — alkoholizem v delovni organizaciji, gospodarska škoda za delovno organizacijo in predlog, kako se lotiti odpravljanja alkoholizma. Prestavljena je tudi banka in bančništvo, opisani so delovni postopki, ki potekajo na bančnem okencu, in postopki potrebni, da se opravi storitev preko sodobnih tržnih poti. Vse to je zajeto v četrtem poglavju. V petem poglavju so opisani postopki in rezultati raziskave. Na podlagi izvedene anonimne ankete so razčlenjene posamezne ugotovitve in različni pogledi na posamezne rezultate. Z raziskavo smo ugotovili, da je pojavnost alkohola na področju raziskave povprečna. Verjetno se s takšno stopnjo alkoholizma srečuje večina slovenskih in verjetno tudi tujih podjetij, in tudi ne predstavlja večje škode za banko X. Na sam delovni proces bistveno ne vpliva, vpliva pa na čustva zaposlenih. In the thesis I am describing a research about the influence of alcoholism on the working process in one of Slovenian banks. The thesis is divided to seven chapters. After the introduction in the first chapter, the second chapter is describing a working process, its content and the objectives of a general working process. As it might occur that the working process isn’t going according to the plans, the third chapter is also considering the agents influencing it. In the third chapter which is more extensive I am describing what is alcohol, how alcoholism develops, reasons for occurrence of alcoholism, types of addicts and the most important for the research of the thesis – alcoholism inside a working organization, economic damage for the working organization and a suggestion how to suppress the alcoholism. I am also introducing the bank and the business of banking, working procedures at bank windows and the procedures for modern marketing services. All this is covered in chapter four. The fifth chapter describes the procedures and the results of the research. On the basis of anonymous questionnaire I am analysing individual findings and different evaluations of results. With the research we discovered that the occurrence of alcoholism in the field of research is average, probably most of the Slovenian and also foreign companies are probably facing the same level of alcoholism. It also doesn’t represent any greater damage for the bank X. It does not significantly influence the working process itself; however it does influence the employees’ emotions. Alkohol - opojna pijača Pijanost - stanje ki je posledica opitja z alkoholno pijačo Proces - tok v katerem se kaj dogaja razvija in spreminja Banka - ustanova ki opravlja denarne kreditne in plačilne posle Alcohol - an intoxicating liquid Drunkenness - a condition which is result of intoxication with alcohol drink Process - a course where something is happening evolving and changing Bank - an institution which perform monetary credit and payment business true true false Slovenski jezik Angleški jezik Diplomsko delo 2010-11-04 02:27:18 2011-01-12 13:37:03 2022-04-13 08:18:41 2023-12-21 03:11:02 2010 0 Maribor 0 0000-00-00 NiDoloceno NiDoloceno NiDoloceno 0000-00-00 0000-00-00 0000-00-00 6787347 URN:SI:UM:DK:JOAE1OCD VS_Stanonik_Irena_2010.pdf VS_Stanonik_Irena_2010.pdf 1 BDD8EA15E35D144824ACE34D7CB341C4 4210b898e726e2beb24d7afa4d5c9edca8e65d98d7fd3fba93edf88ed6de162f 5271ccd2-7c04-11eb-bb7a-00155d0001ca 20.500.12556/dkum/2f187bf8-6c3d-45c3-8658-f5d94bb9297d https://dk.um.si/Dokument.php?lang=slv&id=18937 Fakulteta za organizacijske vede 0 0 0