20.500.12556/DKUM-16641 Postavitev samopostrežne ročne avtopralnice na bencinskem servisu : diplomsko delo Setting up a self - service hand car wash on a gas station Spremembe in konkurenca na trgu zahtevajo nenehna prilagajanja podjetij in posodabljanja njihovih storitev. V današnjem času je najbolj pomembna kakovost, ki jo lahko ponudimo stranki. Še bolje je, če to kakovost podkrepimo z nizko ceno, saj tako dobimo storitev, ki se ji stranke ne morejo upreti. Petrol, d. d., je največje energetsko podjetje v Sloveniji in med večjimi v jugovzhodni Evropi. Zavedajo se, da morajo nuditi čim boljšo storitev za svoje stranke na vseh svojih poslovalnicah po Sloveniji in drugod, če hočejo to tudi ostati. In vendar je avtopralnica na bencinskem servisu Krško 2 v slabem stanju in ne nudi optimalne storitve pranja. Namen diplomske naloge je prikazati sedanje stanje pralnice, predstaviti probleme ter najti ustrezno rešitev. Cilj naloge je dati predlog za spremenjen način pranja, ki bi poleg večjega števila zadovoljnih strank povečal tudi ugled podjetja. To bi dosegli s postavitvijo ročne samopostrežne avtopralnice, hkrati pa bi prihranili denar in manj škodovali okolju. Changes and competition on the market require continued adaptation and updating of business services from all companies. Nowadays, quality is the most important thing that can be offered to customers. Even better, if quality is enhanced by low price. By succeeding that we get service which customers can not resist. Petrol, d. d., is the largest energy supplying company in Slovenia and among the largest in Southeast Europe. They know they have to offer optimal service to their customers on all their gas stations in Slovenia and elsewhere if they want it to stay that way. However, at the gas station Krško 2, the car wash is in poor condition and does not provide optimum service to customers. The purpose of this thesis is to show the current state of the car wash, its present problems and find appropriate solutions. The goal of this thesis is to make a proposition for a different way of car wash, which would increase the number of satisfied customers and the company's reputation. This could be obtained by setting up a self-service hand car wash, which would at the same time save the companies money and be less harmful to the environment. samopostrežna ročna avtopralnica kritična analiza self-service hand car wash critical analysis true true false [M. Peterlin] Slovenski jezik Angleški jezik Diplomsko delo 2010-11-04 10:50:06 2010-11-04 10:50:06 2022-04-13 08:47:11 2023-12-21 03:12:15 2010 0 Celje 0 0000-00-00 NiDoloceno NiDoloceno NiDoloceno 0000-00-00 0000-00-00 0000-00-00 658(043.2) 512236349 URN:SI:UM:DK:4AIDMMHG UNI_Peterlin_Matej_i2010.pdf UNI_Peterlin_Matej_i2010.pdf 1 9BE1667658F811937E6C6BA36CDFE488 7dfbcebfd4993937c53cea583f6af2860c1f53e562ecd68e06539158f603be49 b1cdbbce-7c04-11eb-bb7a-00155d0001ca 20.500.12556/dkum/d36a25a7-7db7-43f0-95a3-07a7ded206ba https://dk.um.si/Dokument.php?lang=slv&id=18967 Fakulteta za logistiko 0 0 0