20.500.12556/DKUM-16899 Analiza kakovosti izvajanja hitre pošte v Pošti Slovenije : diplomsko delo Analysis of the quality of implementation of express mail in Post of Slovenia Diplomska naloga je sestavljena iz teoretičnega in praktičnega dela. V uvodu naloge smo opredelili problem, ki je predmet raziskave, in opisali področje. Prav tako smo opredelili namen, cilje naloge, osnovne trditve, predpostavke in omejitve, nazadnje pa opredelili predvidene metode dela. V naslednjem poglavju smo opredelili teoretične osnove logistike, tj. vlogo, pomen in razvoj logistike, funkcijo logistike v podjetju, ter predstavili logistiko v storitveni dejavnosti. Nato smo opredelili transport, kakovost transporta ter pojem in pomen poštnega transporta in prometa ter infrastrukturo in suprastrukturo poštnega prometa. V praktičnem delu naloge smo predstavili podjetje Pošta Slovenije. V naslednjem poglavju praktičnega dela smo predstavili hitro dostavo pošiljk, razvoj dejavnosti, storitve kurirskih podjetij ter opredelili prihodnji razvoj same dejavnosti. Nato smo podrobneje predstavili Hitro pošto Slovenije, nekaj pozornosti pa smo namenili tudi izbranim konkurenčnim podjetjem Hitre pošte Slovenije. Na koncu diplomske naloge pa smo predstavili rezultate raziskave, ki smo jih tudi grafično prikazali. V zadnjem delu naloge pa smo ovrednotili še zastavljene hipoteze. This thesis consists of the theoretical and the practical part. In the introduction of the thesis we have identified the problem, which is the subject of our research and described the area. We also identified the goals of our research, target tasks and basic arguments, assumptions and limitations. Finally we identified the anticipated ways of work. In next section, we defined the theoretical basis of logistics, namely her role and importance. We also determined development of the logistics alone, her function in a company, and presented the meaning of logistics within service industry in detail. In continuation we define transport and the quality of transport. Further on we defined the concept and importance of transportation and postal services, adding the infrastructure and the superstructure of postal traffic. In practical part we presented the company Post of Slovenia. In the next chapter of Part Two tasks of the courier service are presented in detail, also business development itself. Few words are devoted to the courier companies and the future development of the industry itself. In the same chapter we presented Slovenia’s express mail, some attention was also devoted to selected competitors of Slovenia’s Express Mail. Finally, the thesis presents the results of our research, the results are graphically displayed. In the final section of this chapter, we evaluated the hypotheses. transport logistika hitra dostava pošiljk kakovost storitev transport logistics express mail delivery sevice quality true true false [A. Medanović] Slovenski jezik Angleški jezik Diplomsko delo 2010-11-30 16:00:03 2010-11-30 16:00:03 2022-04-13 09:00:33 2023-12-21 03:22:39 2010 0 Celje 0 0000-00-00 NiDoloceno NiDoloceno NiDoloceno 0000-00-00 0000-00-00 0000-00-00 656.7(043.2) 512258365 URN:SI:UM:DK:1RUVIQJA UNI_Medanovic_Alen_i2010.pdf UNI_Medanovic_Alen_i2010.pdf 1 4C6100B70888C4BCD03A5556B6F873AF f410c71c48fee4d38baf0042d80e4fe3e77bcc5d84b7d6a8dac05721f2438ce1 c1e990be-7c04-11eb-bb7a-00155d0001ca 20.500.12556/dkum/a0ad0fe0-b4b9-4d3b-9aa2-f09953810406 https://dk.um.si/Dokument.php?lang=slv&id=19381 Fakulteta za logistiko 0 0 0