20.500.12556/DKUM-17104 ZADOVOLJSTVO ODJEMALCEV STORITEV NA PRIMERU ZAVAROVALNICE TRIGLAV D.D. CUSTOMER SATISFACTION IN THE CASE OF SERVICES OF INSURANCE COMPANY TRIGLAV D.D. zadovoljen odjemalec je največja nagrada za trud podjetja, ki ga je vložilo v poslovni proces. ZT slovi po svoji kakovosti, ki se odraža v hitrem in strokovnem reševanju škodnih primerov, dobri ponudbi storitev in kvalitetnim kadrom. Satisfied customer is the highest award for business efforts which brought in its business process. Trigav insurance company is known for its quality, which is reflected as a rapid resolution of claims, good range of services and high qualified personnel. zadovoljstvo odjemalcev kakovost storitev kader anketni vprašalnik izsledki analize območna enota Zavarovalnica Triglav d.d. customer satisfaction qualitiy of services personnel survey questionnaire analysis of survey results regional unit Insurance company Triglav d.d. true true false A. Zavšek Slovenski jezik Angleški jezik Diplomsko delo 2010-12-20 16:49:38 2011-03-04 13:02:32 2022-04-13 09:12:13 2023-12-21 03:33:35 2010 0 [Podplat 0 0000-00-00 NiDoloceno NiDoloceno NiDoloceno 0000-00-00 0000-00-00 0000-00-00 658.8 10581532 URN:SI:UM:DK:KCNBUTE2 VS_Zavsek_Alenka_2010.pdf VS_Zavsek_Alenka_2010.pdf 1 70F2756F2EAA745142920EE8EE729FD4 ef19109e06020532bb5ebd93ab7b056198be80a8cbb21ebe60201dbfb51ad2df cf0a2ac3-7c04-11eb-bb7a-00155d0001ca 20.500.12556/dkum/68f298f5-037b-4389-8cc2-be409a3e5aca https://dk.um.si/Dokument.php?lang=slv&id=19751 Ekonomsko-poslovna fakulteta 0 0 0