20.500.12556/DKUM-17625 MOTIVACIJA ZAPOSLENIH V GOSTINSTVU EMPLOYEE MOTIVATION IN THE CATERING INDUSTRY V sodobnem svetu sta motivacija in zadovoljstvo zaposlenih ena najpomembnejših in najzahtevnejših nalog managementa. Gostinstvo ni nikakršna izjema. Namen raziskave, je bil raziskati in rangirati motivacijske faktorje, ki vplivajo na zadovoljstvo zaposlenih v gostinstvu ter poiskati težave in krivce za nastanek teh težav. Z anketo smo želeli ugotoviti, kateri so tisti motivacijski dejavniki, ki zaposlene najbolj motivirajo, kako cenjene se počutijo, ali imajo zaposleni odpor do svojega dela ter ali obstajajo razlike med različnimi skupinami zaposlenih (starejši — mlajši, moški — ženske...) glede motivacijskih dejavnikov. Z raziskavo je bilo ugotovljeno, da je problematika zaposlovanja in motiviranja zaposlenih v gostinstvu kompleksna in ne obstaja dejavnik, ki bi ga bilo mogoče izpostaviti, kot »krivca« za nezadovoljstvo in posledično deficitarnost poklicev v gostinstvu. Zaposleni so nezadovoljni predvsem z plačo, delovnim časom in ugledom, ki ga uživajo poklici v gostinstvu. Izpostaviti moramo tudi ugotovitev, da so zaposleni v gostinstvu zadovoljni z delom, ki ga opravljajo. Ugotovili smo, da bodo morali odgovorni poskrbeti za večji ugled, boljšo informiranost in predstavitev poklicev v gostinstvu, ter nenazadnje poskrbeti za finančno stimulacijo gostinskih delavcev, ki so, kot smo se lahko prepričali, pripravljeni z veseljem opravljati zahtevno delo. In the modern world, motivation and employee satisfaction are one of the most important and demanding tasks of management. Catering is no exception. The goal of research was to explore and rank motivational factors that affect employee satisfaction in the hospitality industry, to find the problems and perpetrators of such difficulties. The survey was implemented to find out which are the motivating factors that motivate employees. Also how valued they feel, have employes developed resistance to work, and whether there are differences between groups of employees (older – younger, men - women ...) on motivational factors. The survey found that the problem of recruitment and motivation of employees in the hospitality industry is complex and there is no factor that could be singled out as the »culprit« for resentment and consequent deficiency of occupations in the hospitality industry. Employees are mostly dissatisfied with pay, working time and reputation enjoyed by professions in the hospitality industry. We have to mention that the employees in the hospitality are satisfied with the work they do. We found out that it will have to be provided for enhanced image, better information, presentation of occupations in the hospitality industry, and ultimately provide for financial stimulation of the catering workers, which, as we made sure, looks ready to perform challenging work. Motivacija motivacijske teorije gostinstvo motiviranje zaposlenih Motivation motivational theory catering employee motivation true true false Slovenski jezik Angleški jezik Diplomsko delo 2011-03-02 10:41:15 2011-07-18 11:10:17 2022-04-13 09:39:58 2023-12-22 03:39:24 2011 0 Maribor 0 0000-00-00 NiDoloceno NiDoloceno NiDoloceno 0000-00-00 0000-00-00 0000-00-00 6870291 URN:SI:UM:DK:SIMADAS1 VS_Logar_Rok_2011.pdf VS_Logar_Rok_2011.pdf 1 67A4AEF86989CCF774E41FE3A812B90D 1b40249c7bc87e79ed91288a15d28a67dd30bcbd675e1e15cdd41e6ead69a8ad effc14b9-7c04-11eb-bb7a-00155d0001ca 20.500.12556/dkum/da601577-6d7a-47f8-9e3b-99021bae8cf2 https://dk.um.si/Dokument.php?lang=slv&id=20672 Fakulteta za organizacijske vede 0 0 0