20.500.12556/DKUM-17966 ZADOVOLJITEV KAKOVOSTI VRAT ZA KONČNEGA KUPCA PO METODI ŠEST SIGMA V GORENJU D.D. QUALITY ASSURANCE OF THE DOOR FOR THE END USER USING SIX SIGMA METHOD IN GORENJE D.D. Diplomsko delo predstavlja reševanje problema v podjetju Gorenje d.d. z metodo Šest sigma, katere cilj je doseči nič manj kot popolnost. Rdeča nit diplomskega dela je nezadovoljen kupec, ki v trgovini opazi hladilnik, ki ima povešena vrata. Poves vrat je dolgoročno gledano vzrok za nastanek novih problemov z delovanjem hladilnika in s tem povezanih stroškov. S tem postane poves vrat ključen problem za zagotavljanje kakovosti izdelka. V diplomskem delu je predstavljen praktični projekt izboljšave kakovosti hladilniških vrat po metodi DMAIC. Pridobljene izboljšave, poleg izboljšanja kakovosti vrat, prinašajo večjo funkcionalnost, zadovoljstvo kupca in dvig ugleda blagovne znamke. The diploma work presents a problem solving in the company Gorenje d.d., using Six Sigma method, which is aimed at achieving nothing less than perfection. The common thread of the work is dissatisfied customer, who notices refrigerator in the shop with a sagging door. Door sag, in the long term, is the cause of new problems with the operation of the refrigerator and it is cause of additional costs. Door sag becomes a key issue to ensure product quality. This work presents a practical project to improve the quality of refrigerator doors by DMAIC method. Resulting improvements, in addition to improving the quality of the door, are also greater functionality, increased customer satisfaction and brand reputation. kakovost Šest sigma DMAIC GAGE R&R VOC-glas kupca CTQ-kritična mera za kakovost poves vrat hladilnika Gorenje quality Six Sigma DMAIC GAGE R&R VOC-voice of customer CTQ-cricital to quality refrigerator door sag Gorenje. true true false [M. Hriberšek] Slovenski jezik Angleški jezik Diplomsko delo 2011-04-03 23:07:43 2011-04-13 10:35:34 2022-04-13 10:18:52 2023-12-23 03:17:21 2011 0 Maribor 0 0000-00-00 NiDoloceno NiDoloceno NiDoloceno 0000-00-00 0000-00-00 0000-00-00 658.562 15127574 URN:SI:UM:DK:RJXRLU0U UNI_Hribersek_Miha_2011.pdf UNI_Hribersek_Miha_2011.pdf 1 92778D3BABD2C45C51457E0CF3BA7736 41332fcca787d161d568344d9dde6f916e769d9be43ff9c7640b5216cb271641 04a42573-7c05-11eb-bb7a-00155d0001ca 20.500.12556/dkum/dc2fc78a-fb5b-420f-a260-5737ce47c68a https://dk.um.si/Dokument.php?lang=slv&id=21236 Fakulteta za strojništvo 0 0 0