20.500.12556/DKUM-18044 KAKOVOST V PROIZVODNJI PODJETJA PALOMA PREVALJE D.D. S POUDARKOM NA SISTEMU KAKOVOSTI ISO 9001:2000 PRODUCTION QUALITY IN THE COMPANY PALOMA PREVALJE D.D. WITH EMPHASIS ON QUALITY OF SYSTEM 9001:2000 Pojem kakovosti ni nekaj novega v delovanju organizacij. Na eni strani jih v doseganje kakovosti silijo kupci, ki hočejo kar največ za njihov denar, na drugi strani pa konkurenca, ki poskuša biti boljša. Potem je tu še gledanje organizacije, kako bolje delovati na trgu. Šele nekaj desetletij nazaj se je pojavilo vprašanje, kako sistematično doseči kakovost s povezovanjem vseh deležnikov, ki sodelujejo v procesu zagotavljanja storitev oz. proizvodov za končne odjemalce. Standard sam ne zagotavlja kakovosti proizvoda ali storitve ampak je samo napotek kako korak za korakom voditi oz. optimizirati procese delovanja organizacije. V Sloveniji je tak splošni sistem kakovosti standard ISO 9001. V diplomski nalogi smo predstavili sistem kakovosti v proizvodnem podjetju Paloma Prevalje d.d.. Ta je že leta 1996 začela z uvajanjem sistemom kakovosti v delovanje ter ga je vse do sedaj tudi dograjevala ter posodabljala (leta 2000 ter 2008). Opisali smo tudi cilje, ki so si jih zastavili za poslovno leto 2008 ter poslovno leto 2004. Vsi ti cilji sledijo naravnanosti organizacije sledenju kakovosti. Začne se pri planiranju oz. postavitvi samih ciljev ter določitvi aktivnosti kako jih doseči. Ker je eno od načel standardov kakovosti nenehno izboljševanje procesov, smo na koncu tudi podali nekaj predlogov za prihodnje delovanje organizacije pri zasledovanju doseganja kakovosti. The concept of quality is not something new in the functioning of organizations. On the one hand there is the attainment of quality driven customers who want the most for their money and on the other hand the competition that gets stronger and stronger. Then there is the vision the organization, how to act in the market better. Only few decades ago appeared a question how to achieve quality quality through the systematic integration of all stakeholders involved in the process of providing services /products to final customers. The standard itself does not guarantee the quality of the product or service but only as guidance how to step by step manage or optimize the processes of the organization. In Slovenia, such a general system of quality is standard ISO 9001. In diploma we presented a system of quality in a manufacturing company Paloma Prevalje dd. This started in 1996 with the introduction of a system of quality in operation, and it's all up to now build on and update (in the year 2000 and 2008). We also described the aims they have set for business year 2008and 2004. All these objectives are oriented how the organization is trying to achieve quality. It starts with planning or setting goals and determining how to achieve them with actions taken. Since one of the principles is continuous improvement of standards in processes of quality, we at the end made some proposals for future operations of the organization in persuasion of achieving quality. sistem kakovosti TQM ISO 9000 ter ISO 9001 kakovost v proizvodnji zadovoljstvo odjemalcev audit vodenje dokumentacije quality system TQM ISO 9000 and ISO 9001 quality in production customer satisfaction audit maintain records true true false [P. Rener] Slovenski jezik Angleški jezik Diplomsko delo 2011-04-08 18:51:36 2011-05-05 13:17:02 2022-04-13 10:22:58 2023-12-23 03:18:26 2010 0 Prevalje 0 0000-00-00 NiDoloceno NiDoloceno NiDoloceno 0000-00-00 0000-00-00 0000-00-00 005.336.3 10631708 URN:SI:UM:DK:09HGAUNH UNI_Rener_Peter_2011.pdf UNI_Rener_Peter_2011.pdf 1 F994B242CC302E76B31C989BAB26385B 14041eabfc1cb9b496820094a3e774b55d80e9914b9edf05a74e4936dd5204fc 09015c1a-7c05-11eb-bb7a-00155d0001ca 20.500.12556/dkum/14236aba-1d85-4827-ab75-50f0c710ec06 https://dk.um.si/Dokument.php?lang=slv&id=21351 Ekonomsko-poslovna fakulteta 0 0 0