20.500.12556/DKUM-18291 Pomen upravljanja odnosov s strankami v podjetju NT & RC d. o. o. : diplomsko delo Customer Relationship Management in Company NT & RC Napredek v tehnološkem smislu vsakič znova prinaša s sabo nove zakonitosti in zahteve. Vsa podjetja, ki želijo ostati konkurenčna, morajo vlagati v modernizacijo, izobraževanje ter uveljavitev novih sistemov. Eden takih sistemov že prodira v poslovanje podjetij, čeprav še ni povsod prisoten. V diplomski nalogi bomo opisali in predstavili način poslovanja v NT & RC d. o. o., s poudarkom na poslovanju v delovnem področju telekomunikacij. Še posebej bodo izpostavljene prednosti in pomanjkljivosti sistema ter iskanja novih naročnikov z beleženjem v bazo podatkov. Ugotovili bomo, da je obstoječi način poslovanja zelo zamuden, nepregleden in v določeni meri nefunkcionalen. Osredotočili se bomo na reševanje težav s področja pospeševanja prodaje in poskušali prikazati, kako bi poslovanje potekalo hitreje, učinkovito in pregledneje za pospeševalce prodaje. Predlagane rešitve, ki jih bomo opisali, bi pripomogle k boljšemu in preglednemu poslovanju. Iz finančnega pogleda bi podjetje tudi profitiralo, saj bi za obdelavo podatkov o strankah porabili bistveno manj časa, kar poveča produktivnost. Advances in the technological sense each time brings with it new laws and requirements. All companies that wish to remain competitive, must invest in modernization, training and implementation of new systems. One such system is already penetrating into the business, although not yet omnipresent. In this thesis we will describe and present way of doing business in the NT & RC, with an emphasis on operations in the working area of telecommunications. Particularly expose to the strengths and weaknesses of the system and search for new customers to the recording in the database. We found that the current way of doing business is very time-consuming, opaque and to some extent, non-functional. We will focus on solving problems in the field of sales promotion and try to show how the business done faster, efficient and transparent way for promoters to sell. The proposed solution, which will be described, would help to better and more transparent operations. From a financial view to undertaking a profit, since the processing of data about customer spend significantly less time, increasing productivity. upravljanje sistem stranka pospeševanje prodaje management system customer promotion sale true true false [M. Gavrilović] Slovenski jezik Angleški jezik Diplomsko delo/naloga 2011-05-05 11:38:45 2011-05-05 11:38:45 2022-04-13 10:36:01 2023-12-23 03:31:28 2010 0 Celje 0 0000-00-00 NiDoloceno NiDoloceno NiDoloceno 0000-00-00 0000-00-00 0000-00-00 005.57:070(043.2) 512293437 URN:SI:UM:DK:RRLHO5OO RAZ_Gavrilovic_Maja_i2010.pdf RAZ_Gavrilovic_Maja_i2010.pdf 1 D7ADB7E198316E98A1AF3910EC7F6194 f68301a8884e6720bb625a555380da884ce586e83f0519af85ce4a2d4dd5d297 23ae77df-7c05-11eb-bb7a-00155d0001ca 20.500.12556/dkum/28676cde-c117-4fd9-9afc-12ef22601bfb https://dk.um.si/Dokument.php?lang=slv&id=21997 Fakulteta za logistiko 0 0 0