20.500.12556/DKUM-18611 KAKOVOST V PODJETJU ZAVAROVALNICA MARIBOR D.D. QUALITY CONCEPT AT ZAVAROVALNICA MARIBOR D.D. Kakovost je danes za poslovanje podjetja visokega pomena, saj s kakovostjo podjetje izpolnjuje zahteve in potrebe odjemalcev ter seveda lastnikov. V sistem kakovosti morajo biti zajeti vsi zaposleni, saj samo tako sistem dobro deluje. Podjetje je odvisno od svojih odjemalcev, zato je bistvenega pomena da zna prisluhniti in upoštevati njihove želje in pričakovanja ter jih tudi preseči. V ta namen uporabljamo model TQM oziroma celovito obvladovanje kakovosti, ki je način oziroma kultura vodenja organizacije. Osredotočen je na zadovoljevanje kupcev. Podjetja želijo nenehno izboljševati svojo kakovost in navadno zato uporabljajo proces nenehnega izboljševanja oziroma Demingovo PDCA metodo. Zavarovalnica Maribor d.d. ima vpeljan sistem vodenja kakovosti po zahtevah standarda ISO 9001:2008. Ta sistem je usmerjen v stalno izboljševanje in večjo učinkovitost. Krovni dokument v sistemu vodenja pa je Poslovnik vodenja, ki je grajen skladno z zahtevami standarda ISO 9001:2008. V njem so opredeljene vse zahteve in smernice, ki jih podjetje uporablja. Vedno pa se še da kaj izboljšati, zato je potrebno zaposlene motivirati do te mere, da maksimalno izkoristijo svoje znanje, izkušnje in svojo kreativnost za določene naloge. Potrebno jih je tudi spodbujati, da se redno izobražujejo, prebirajo strokovne članke in obiskujejo seminarje. Today the quality is of high value for the operation of a business, because quality is the tool with which a company fulfils requirements and needs of its customers and owners. The quality system of a company should include all employees since this is the only assurance for a good performance of the system. The company depends on its customers and therefore it is vital that it can listen to them and consider their wishes and expectations and also to supersede them. For this purpose we use the TQM model or total quality management which is a method or culture of the company management. It is focused on how to satisfy the customers. The companies tend to improve their quality on a daily basis and usually they use the process of continuous improvements or Demingo's PDCA method. Zavarovalnica Maribor d.d. has introduced the system quality management according to the requirements of the standard ISO 9001:2008. This system is directed into continuous improvement and greater efficiency. The umbrella document in the management system is the Rules of management which is prepared according to the requirements of the ISO 9001:2008 standard. It defines all requirements and guidelines the company uses. There is always some room for improvement therefore the employees must be motivated in order to use their knowledge, experience and creativity for certain tasks. They also must be supported to have regular trainings, read professional papers and attend seminars. Kakovost ISO standardi Poslovnik vodenja Management kakovosti Zaposleni Quality ISO standards Rules of management Quality management Employees true true false [L. Šmigoc] Slovenski jezik Angleški jezik Diplomsko delo 2011-05-19 11:20:45 2011-07-07 09:32:22 2022-04-13 10:53:31 2023-12-24 03:13:54 2011 0 Ptuj 0 0000-00-00 NiDoloceno NiDoloceno NiDoloceno 0000-00-00 0000-00-00 0000-00-00 005.336.3 10716956 URN:SI:UM:DK:SKDERP7B UNI_Smigoc_Luka_2011.pdf UNI_Smigoc_Luka_2011.pdf 1 542C82242903C2E0B2221FB92131888C a62ea5f8cc7f7480fc67da95556b7a3d46c1c0666910e1ad73c8d0923f0bc82a 2bd974fd-7c05-11eb-bb7a-00155d0001ca 20.500.12556/dkum/a652a2c8-eecb-472f-84ea-a385e6daf299 https://dk.um.si/Dokument.php?lang=slv&id=22169 Ekonomsko-poslovna fakulteta 0 0 0