20.500.12556/DKUM-19016 VOZNIK V JAVNEM AVTOBUSNEM POTNIŠKEM PROMETU KOT NOSILEC KAKOVOSTI PROMETNE STORITVE DRIVERS IN PUBLIC TRANSPORT BY COACH AS HOLDERS OF QUALITY OF TRANSPORT SERVICES Voznik v javnem avtobusnem potniškem prometu je pogosto edini predstavnik podjetja, ki dnevno prihaja v neposreden stik z uporabniki in je neposredni izvajalec osnovne dejavnosti prevoznega podjetja. Zaradi navedenega je jasno, da ima prav voznik veliko vlogo pri zagotavljanju kakovosti prometne storitve. Diplomsko delo obravnava osnovne značilnosti delovnega mesta voznik in zahteve in zakonska določila za opravljanje dela voznika. Ob definiranju kakovosti prometne storitve pojasnjuje vlogo voznika pri njenem zagotavljanju. Analiziran je pojem motivacije voznikov in pristopi k izobraževanju, usposabljanju, motiviranju in spremljanju dela voznikov. Diplomsko delo zaključujejo predlogi za dvigovanje nivoja kakovosti prometne storitve preko pozitivne motivacije voznikov. A driver of the public bus passenger transport is frequently the only company representative who comes into a daily direct contact with users and is the direct provider of the main activity of the transport company. Due to the above, it is understandable that the driver plays an important role in providing quality of transport services. The diploma thesis discusses main characteristics of the position of a driver as well as the requirements and statutory provisions for performing the work of the driver. While defining the quality of transport services, it explains the role of the driver in its provision. The notion of drivers’ motivation is analysed as well as the approaches to education, training, motivation and monitoring drivers’ work. At the end, the diploma thesis includes proposals for raising the level of quality of transport services through drivers’ positive motivation. javni potniški promet voznik avtobusa kakovost prometne storitve motiviranje voznikov public passenger transport bus driver quality of transport services motivation of drivers true true false [M. Kmetec] Slovenski jezik Angleški jezik Diplomsko delo 2011-06-15 14:19:23 2011-06-16 11:04:06 2022-04-13 15:01:03 2023-12-24 03:34:42 2011 0 Maribor 0 0000-00-00 NiDoloceno NiDoloceno NiDoloceno 0000-00-00 0000-00-00 0000-00-00 656.1.045.6(043.2) 15240982 URN:SI:UM:DK:0N1SJ6PR VS_Kmetec_Maja_2011.pdf VS_Kmetec_Maja_2011.pdf 1 6CB3BBC65E0CAA687D9D91A15B740CB8 1215e522d86e98dfd662daa6451485f5397d3adba0fd2e61991d22bc213cba3f 45d6dc3d-7c05-11eb-bb7a-00155d0001ca 20.500.12556/dkum/52a3a623-786d-47e1-908e-2f6f2f0b0280 https://dk.um.si/Dokument.php?lang=slv&id=22812 Fakulteta za gradbeništvo, prometno inženirstvo in arhitekturo 0 0 0