20.500.12556/DKUM-19109 ZADOVOLJSTVO UPORABNIKOV IN KAKOVOST STORITEV V CENTRU ZA PREPREČEVANJE IN ZDRAVLJENJE ODVISNIH OD PREPOVEDANIH DROG CELJE Satisfaction of users and quality of services in the Centre for prevention and treatment of drug addicts Zadovoljstvo in kakovost v zdravstvu počasi dohiteva sistemsko upravljanje zadovoljstva in kakovosti, kot ga najdemo v drugih, predvsem gospodarskih panogah. Dodana vrednost zadovoljstva in kakovosti v zdravstvu pa je velika. V magistrskem delu predstavljamo zadovoljstvo uporabnikov in kakovost storitev v CPZOPD Celje. Problematika drog in zdravljenje odvisnosti je še vedno stigmatizirana, obrobna in pogosto spolitizirana tema. Kljub temu je odvisnost od prepovedanih drog široko družbeno razširjena, programi za preprečevanje in zdravljenje odvisnosti pa predstavljajo pomemben dejavnik zmanjševanja škode in zdravljenja. Začetki sistematičnega zdravljenja odvisnosti segajo v leto 1995, 18 nastalih centrov za zdravljenje odvisnosti, ki organizacijsko delujejo v okviru zdravstvenih domov, pa se zadovoljstva uporabnikov in kakovosti loteva dokaj nesistematično, posamezno in zgolj v okviru razpoložljivih, to je pomanjkljivih oziroma nezadostnih znanj. Cilj programa zdravljenja je zmanjševanje škode in vzpostavljanje abstinence uporabnikov programa. Menedžment kakovosti in visoko zadovoljstvo uporabnikov bo v programe privabilo več odvisnih od prepovedanih drog, kar bo posledično vplivalo na večjo zmanjševanje škode in večjo abstinenco odvisnih. Satisfaction and quality in health services slowly catches up systemic management of satisfaction and quality which can be found in other fields, especially economic industries. Though the added value of satisfaction and quality in health services is enormous. In this masters thesis we introduce satisfaction of drug addicts and quality of services in the CPZOPD in Celje. The problem of drug abuse and treatment of drug addicts is still stigmatized, marginal and often a politicized topic. However, drug addiction is widely spread in our society and the programmes for its prevention and treatment represent an important element in reducing the damage and treatment. The beginnings of systematical treatment of drug addiction extend to the year 1995, though the eighteen Centres for prevention and treatment of drug addicts which operate within Health centres engage themselves with the satisfaction of users and the quality of services quite unsystematically, individually and only within disposable, i.e. deficient or insufficient knowledge. The goal of the treatment programme is to reduce the damage and establish abstinence of its users. The management of quality and high satisfaction of the users will attract more drug addicts into the programme which will consequently affect reducing the damage and enlarge the abstinence of drug addicts. Zdravstvo logistika v zdravstvu kakovost zadovoljstvo uporabnikov odvisnost. Health services logistics in health services quality satisfaction of users addiction. true true false Slovenski jezik Angleški jezik Magistrsko delo 2011-06-21 09:29:20 2011-10-16 18:52:29 2022-04-13 15:05:49 2023-12-24 03:32:33 2011 0 Maribor 0 0000-00-00 NiDoloceno NiDoloceno NiDoloceno 0000-00-00 0000-00-00 0000-00-00 URN:SI:UM:DK:X1KQ8YWQ MAG_Gabrovec_Branko_2011.pdf MAG_Gabrovec_Branko_2011.pdf 1 A4AAC73F2A3A9041674E5F4CCD9BD981 53b4c4ce7b7d66ea6c74002e98cdeea26968dd9df531a554c033b3fedf04b8b9 4b554a8c-7c05-11eb-bb7a-00155d0001ca 20.500.12556/dkum/f554b7c9-d737-46d4-a42f-be12bb272285 https://dk.um.si/Dokument.php?lang=slv&id=22965 Fakulteta za logistiko 0 0 0