20.500.12556/DKUM-19114 INFORMACIJSKA PODPORA OBVLADOVANJA ODNOSOV S STRANKAMI V BANKAH INFORMATION SUPPORT FOR CUSTOMER RELATIONSHIP MANAGEMENT IN BANKS Upravljanje odnosov s strankami je ključnega pomena za podjetja, da lahko konkurirajo na trgu. Še posebej so odnosi s strankami pomembni za banke, ki so odvisne od svojih komitentov in njihovih želja. V čim večji meri bodo zadovoljile želje in potrebe svojih strank, več strank bodo obdržale in hkrati pridobile z vsako uspešno ponudbo nove stranke. Today we can say that customer relationship management is cruical for companies to successfully compete in the market. In particular, relations with customers are important for banks, wich depend on their customers and their wishes. In as much as possible to meet the wishes and needs of its customers, more customers will remain and at the same time gain from successful offer new customers. CRM stranka odnosi strategija informacijska tehnologija podatkovna skladišča podatkovno rudarjenje CRM customer relationships strategy Information T4echnology Data Warehouse Data Mining true true false [L. Belna] Slovenski jezik Angleški jezik Diplomsko delo 2011-06-21 12:12:48 2011-07-07 14:40:45 2022-04-13 15:06:02 2023-12-25 03:08:52 2011 0 Gornja Radgona 0 0000-00-00 NiDoloceno NiDoloceno NiDoloceno 0000-00-00 0000-00-00 0000-00-00 004.7 10718748 URN:SI:UM:DK:HYJ3LRA0 UNI_Belna_Lilijana_2011.pdf UNI_Belna_Lilijana_2011.pdf 1 DDC2FC0288C134CE91B2811F01C8D22A a58693fb46e4cc858af38bd59a8cd96b98301a1007d772cb51870a99e335aad9 4b9f2e67-7c05-11eb-bb7a-00155d0001ca 20.500.12556/dkum/033a0a70-b6b4-4f33-a578-7bc82a430d17 https://dk.um.si/Dokument.php?lang=slv&id=22979 Ekonomsko-poslovna fakulteta 0 0 0