20.500.12556/DKUM-19490 FUNKCIONALNE SPECIFIKACIJE SPLETNEGA ZAVAROVALNEGA POSREDNIKA FUNCTIONAL SPECIFICATIONS OF AN ONLINE INSURANCE AGENT Hitro, natančno in učinkovito delo zavarovalnih posrednikov je eden ključnih dejavnikov za uspeh v zavarovalnem posredništvu. V želji po optimizaciji svojega poslovanja zavarovalni posredniki iščejo rešitve, ki bi zagotovile učinkovito podporo procesom zavarovanja. Z njimi bi lažje sledili željam svojih strank, obenem pa zmanjšali količino napak, storjenih v procesih. Ustrezna elektronska rešitev bi omogočila tudi preprost in hiter pregled trenutnih stanj. Razpoložljive rešitve so okorne za uporabo, saj jih je težko povsem prilagoditi potrebam njihovega uporabnika, pogosto pa so tudi stroškovno zahtevne tako v procesu vpeljave kot vzdrževanja. Kadar vpeljujemo rešitev, je ključno, da z njo izpolnimo vsa svoja pričakovanja ter v največji meri izkoristimo njen potencial. Pričujoče diplomsko delo na primeru procesa zavarovanja kopenskih vozil nazorno prikaže, kako naj bo izdelana funkcionalna specifikacija, potrebna za razvoj samostojne informacijske rešitve, s poudarkom na funkcionalnostih in primerih uporabe. Ob spoznavanju postopka zavarovanja vozil smo definirali ključne zahteve naročnika, ki bo rešitev uporabljal. Omenjene procese smo popisali s tehniko IDEF0. Ključne zahteve smo opisali, nato pa postopke izvedbe posamezne zahteve razčlenili v obliki primerov uporabe, opisanih z metodologijo FURPS+. V sklepnem poglavju delo nakaže mogoče nadaljnje korake, ki jih je priporočljivo opraviti, da bi dobili celovito zasnovo rešitve. Diplomsko delo obsega popis primerov uporabe modula za nadzor uporabnikov in modula zavarovanja kopenskih vozil ter njuno umestitev v celovito informacijsko rešitev. Zbrani primeri uporabe so opis le dveh modulov sistema, kot smo si ga zamislili. S popisom preostalih modulov in nadaljnjo raziskavo bi dobili popoln načrt elektronske aplikacije, ti koraki pa ostajajo odprti za prihodnje raziskave. Fast, accurate and efficient work of insurance agents is one of the key success factors in insurance brokerage. With the aim to optimize their operations, insurance agents are looking for solutions that would provide efficient support for the insurance processes. Such solutions would facilitate following the requests of their clients as well as minimize the rate of errors made in the processes. A suitable e solution would also enable a simple and fast overview of the current state. The solutions available on the market today are not user-friendly, as they are difficult to fully customize to the needs of their user, and often involve substantial introductory and maintenance costs. When introducing a solution, it is of key importance that it fulfils all our expectations and enables us to use its potential to the highest extent possible. Based on an example of the vehicle insurance process, the present thesis illustrates how a functional specification required for the development of a standalone IT solution should be prepared, with focus on the functionalities and use cases. Through the learning of the vehicle insurance process we have defined the key requirements of the customer who will be using the solution. The mentioned processes have been documented using the IDEF0 technique. The key requirements have been described, followed by a detailed description of the implementation processes of an individual requirement in the form of use cases, using the FURPS+ methodology. In its final chapter the thesis lays out possible further steps that would be recommended for a complete design of the solution. The thesis encompasses a description of use cases for the user management and vehicle insurance modules and their integration into a complete IT solution. The gathered use cases cover only two modules of the system we designed. Documenting the remaining modules and further research would result in a complete plan of an e-application, but we leave these steps open for future research. zavarovanje kopenskih vozil primer uporabe pozitivni scenarij spletna rešitev zavarovalni posrednik vehicle insurance process use case positive scenario online solution insurance agent true true false Slovenski jezik Angleški jezik Diplomsko delo 2011-07-21 13:11:10 2011-08-17 10:14:04 2022-04-13 15:25:28 2023-12-25 03:20:19 2011 0 Ljubljana 0 0000-00-00 NiDoloceno NiDoloceno NiDoloceno 0000-00-00 0000-00-00 0000-00-00 6895635 URN:SI:UM:DK:RXY14TK5 UNI_Kos_Emil_2011.pdf UNI_Kos_Emil_2011.pdf 1 D7D25AA54869D7513021384AACC401A3 b3279d9def0f2ad4509af3a4318bb5bd8d281084d3d71c6907308d3cfb3f06b9 63d76341-7c05-11eb-bb7a-00155d0001ca 20.500.12556/dkum/6afb0b53-efb7-4915-acaf-fb073140a31e https://dk.um.si/Dokument.php?lang=slv&id=23598 Fakulteta za organizacijske vede 0 0 0