20.500.12556/DKUM-19541 VREDNOTENJE ZADOVOLJSTVA DIPLOMANTOV NA FAKULTETI EVALUATING GRADUATES' CONTENTMENT AT THE FACULTY Fakulteta za strojništvo Univerze v Mariboru se v zadnjih letih srečuje z upadanjem števila študentov in tudi diplomantov, kar je deloma tudi posledica naraščajočega števila sorodnih visokošolskih zavodov. Tako postaja vedno pomembneje, da se s svojo storitvijo skuša čim bolj približati pričakovanjem uporabnikov s čim bolj kakovostno storitvijo. Na tem mestu pa se tudi javna visokošolska organizacija neizogibno sreča z marketinškim pristopom, ki zajema tudi ugotavljanje zadovoljstva uporabnikov storitev. Z izbrano metodo anketnega vprašalnika identificiramo tista področja, kjer proučevano fakulteto njeni diplomanti ocenijo v splošnem dobro ali zelo dobro in tudi tista področja, kjer jo ocenjujejo slabše. Na podlagi teh ocen sklepamo na zadovoljstvo diplomantov s študijem na proučevani organizaciji tudi po posameznih študijskih programih. Ugotavljamo, da diplomanti izražajo zadostno stopnjo zadovoljstva, ko ocenjujejo zaposlene, ustreznost in dostopnost študijske literature, pridobljena strokovna in informacijska znanja ter usposobljenost za razvijanje lastne kreativnosti in inovativnosti; izražajo pa določeno stopnjo nezadovoljstva na področjih, ki se nanašajo na opremljenost predavalnic in laboratorijev ter pridobljena praktična znanja. Preverjamo, ali ima vrsta študijskega programa statistično pomemben vpliv na vrednotenje posameznih elementov storitve ter stopnjo zaposljivosti in usposobljenosti diplomantov za samostojno delo v skladu z doseženo izobrazbo. Če sklepamo na mnenja diplomantov, lahko rečemo, da področje poglobljenega sodelovanja na pedagoškem področju z gospodarstvom, vključevanje študentov v raziskovalne projekte ter obravnavanje in reševanje realnih problemov gospodarstva, predstavljajo nove priložnosti proučevane fakultete. In recent years, Faculty of Mechanical Engineering, the member of University of Maribor has been facing declining numbers of students and graduates, which is partly result of the growing number of related higher education institutions. It is becoming very important to provide services, which are closer to the expectation of users. At this point inevitably, also a public university organization is confronting with the marketing approach, which involves determining the satisfaction of service users. With the method of questionnaire we identify those areas where graduates evaluate the study at the faculty in general good or very good and also those areas where it is rated worse. On the point of these, we conclude the graduates are satisfied with individual study programmes and the faculty as whole. We find out, that graduates express a sufficient level of satisfaction when evaluating employees, available study literature and obtained professional knowledge and skills to develop their own creativity and innovation. But they express a certain level of dissatisfaction when evaluating equipment of laboratories and lecture rooms, as well as obtained practical knowledge. We try to analyse any statistically significant differences between the grades of different service elements and the level of employability and skills of graduates to work independently in accordance with educational attainment, and types of study programme. According to the opinion of graduates, new opportunities for the Faculty of Mechanical Engineering lie in the deeper cooperation with economic institutions, student involvement in research projects and solving real business problems. kakovost izobraževalnih storitev zadovoljstvo porabnikov trženjski management trženje v izobraževanju educational service quality customers satisfaction marketing management education marketing true true false Slovenski jezik Angleški jezik Diplomsko delo 2011-08-03 17:09:11 2011-11-09 14:31:55 2022-04-13 15:27:57 2023-12-25 03:26:37 2011 0 Kranj 0 0000-00-00 NiDoloceno NiDoloceno NiDoloceno 0000-00-00 0000-00-00 0000-00-00 6932755 URN:SI:UM:DK:XB8DVK9H VS_Novak_Mateja_2011.pdf VS_Novak_Mateja_2011.pdf 1 70039F431EB4E818900694373F444900 fd765eaf6ffbf9a12bc501222be0da19941b6d423994428ae3e4cb1444307296 66b3a59d-7c05-11eb-bb7a-00155d0001ca 20.500.12556/dkum/da6cd0ef-8077-4932-bc92-d25ce8dddaf4 https://dk.um.si/Dokument.php?lang=slv&id=23715 Fakulteta za organizacijske vede 0 0 0