20.500.12556/DKUM-19623 IZOBRAŽEVANJE KADROV V DRUŽBI MOBITEL D.D. TRAINING OF PERSONNEL IN THE COMPANY MOBITEL D.D. Ob vse večjem pritisku konkurence, velikem številu ponudnikov na trgu telekomunikacijskih storitev, zahtevnosti posameznika je ključno za vsako podjetje, da izobraževanje in izpopolnjevanje svoje zaposlene oziroma kadre. V diplomski nalogi smo raziskovali in statistično primerjali podatke o izobraževanju v družbi Mobitel d.d. Omenjene družbe nisem izbral naključno, saj sem se prvič z njo srečal v letu 1999, ko sem se zaposlil kot redni študent. Od leta 2004 sem v njej redno zaposlen ter se vsakodnevno srečujem s strankami, izobraževanjem ter razvojem tehnologije, ki je v tem obdobju močno napredovala. Diplomska naloga obsega sedem poglavij. Prva štiri poglavja so splošna, v njih smo raziskovali izobraževanje, definicije izobraževanja, izobraževanje v Sloveniji ter zakonsko ureditev. V petem poglavju pa smo predstavili družbo Mobitel d.d., zgodovino, vizijo in poslanstvo, s poudarkom na Kadrovskem sektorju ter na področju prodaje, enoti prodaje, kamor spada moje delovno mesto. V šestem poglavju smo predstavili načine izobraževanja v družbi. Podrobneje smo izpostavili e-izobraževanja, ki so se začela v letu 2007, in so bila pozitivno sprejeta s strani zaposlenih. Istega leta se je začelo tudi ocenjevanje kompetenc in razvojni letni pogovori. V predzadnjem, sedmem poglavju, pa smo naredili primerjavo števila izobraževanj ter števila udeležencev.. Zadnje poglavje smo namenili odgovorom na vprašanja, ki sem jih razvijal skozi diplomsko delo. Izpostavili smo vprašanja: • Kakšni načini izobraževanj so razviti: e-izobraževanje, izobraževanja, ki jih izvajajo zunanji ponudniki izobraževanj, interna izobraževanja? • Kolikšen je delež udeležencev na izobraževanjih? • Kdo so izvajalci izobraževanj? • Kdo pripravi izobraževanja? • Kdo napoti zaposlenega na izobraževanje? • Predstavitev internega pravilnika o izobraževanju družbe Mobitel d.d. • Kdo plača izobraževanje? • Evidenca udeležencev izobraževanj (Kdo vodi evidenco? Kako se beleži?) • Kolikšen je letni odstotek udeležbe izobraženj na zaposlenega? • Katere so vsebine izobraževanj? V statistično raziskavo smo zajeli izobraževanja v letih 2007, 2008 in 2009. Iz navedenih podatkov smo ugotovili, da je družba vlagala sredsteva in čas za izobraževanje v vseh treh letih. To pomeni, da se je družba zelo dobro pripravila na gospodarsko krizo in ni varčevala na stroških iz naslova izobraževanja zaposlenih. With the competition pressure, offer on the market of telecommunicaton services and the demands of an individual it is essential for any company to educate and train its employees. In my diploma I have researched and statistically compared the training data of the company Mobitel d.d. (Mobitel inc.). The above mentioned company has not been chosen by coincidence. My first contact with it was already the year 1999, when I got my first emplyment there performing a student regular job. I have been employed there full time since 2004. As part of my job I come across different clients on a daily basis, as well as education, and development of technology, which has recently ben experiencing a major advance. My thesis consists of eight chapters. The first four include general descriptions of education, definitions of education. The whole fourth chapter is a summary of the first three, describing education in Slovenia and its functioning legally. The company Mobitel d.d is introduced in the fifth chapter - more precisely its history, vision, mission, its human resources department and sales department, as well as the company’s sale units – Mobitel shops, where I am employed. The sixth chapter inroduces types of training and educating the company is using. I more precisely dealt with e-learning, which gained positive responses from the side of our employees in the year 2007. In the same year competence grading and annual employee discussion. The seventh chapter is a comparison of the number of education programmes offerde and the number of participants. The last chatr concenrates on on questions and answers, being developed throughout the thesis. The research involves the following questions: • Which types of training are being developed (e-learning, internal and external education offer)? • Which is the percentage of training participants in different sectors? • Who offers trainings? • Who prepares trainings? • Who takes part in a training? • Internal training regulations? • Who pays for the training? • Participant record? • Annual percentage of employee training per employee? • Which is the training contents? The statistical research comprises years 2007, 2008 and 2009. From the data we found that the company has invested ASSETS and time for training in all three years. This pomrni that the company is verx prepared for the economic crisis an did not save oncosts training stuff from. : izobraževanje družba Mobitel d.d. enota Prodaja zaposleni statistika izobraževanja training company Mobitel d.d. sales unit employees training statistics. true true false Slovenski jezik Angleški jezik Diplomsko delo 2011-08-17 08:36:03 2011-12-16 09:24:45 2022-04-13 15:31:51 2023-12-25 03:31:06 2011 0 Maribor 0 0000-00-00 NiDoloceno NiDoloceno NiDoloceno 0000-00-00 0000-00-00 0000-00-00 6951699 URN:SI:UM:DK:PR3LKXP9 VS_Miklavcic_Luka_2011.pdf VS_Miklavcic_Luka_2011.pdf 1 6477FA0E1251D993159B22246A803929 0dd16ef3e59db3fcf34382842fbe9b2822a3294c87e2e502204e6a2b446aeab1 6b13ff24-7c05-11eb-bb7a-00155d0001ca 20.500.12556/dkum/5d1eaa07-fc9f-4475-9980-44edb239750e https://dk.um.si/Dokument.php?lang=slv&id=23840 Fakulteta za organizacijske vede 0 0 0