20.500.12556/DKUM-19658 RAZVOJ ZAPOSLENIH ZNOTRAJ PODPORNEGA ODDELKA V DRUŽBI SI.MOBIL D.D. EMPLOYEE DEVELOPMENT IN THE COSTUMER SUPPORT DEPARTMENT OF SI.MOBIL D.D. Uspešnost organizacije je danes vedno bolj odvisna od kadrov, zato se bomo v diplomski nalogi usmerili predvsem na zaposlene in na dejavnosti, ki so z njimi povezane. Temeljni cilj razvoja kadrov je, da se zaposleni pravočasno in učinkovito prilagajajo spremembam v organizaciji in okolju. Zagotoviti je potrebno optimalno poklicno, izobrazbeno in kvalifikacijsko strukturo vseh zaposlenih, glede na razvitost in strateške cilje organizacije. Če želimo, da podjetje ostane konkurenčno, moramo poskrbeti za dober sistem razvoja kadrov. V diplomski nalogi je predstavljena problematika razvoja kadrov znotraj podpornega centra v podjetju Si.mobil d.d. (v nadaljevanju Si.mobil) na kakšen način, s katero metodo želimo nekoga pridobiti, mu urediti delovno razmerje, ga razvijati, izobraževati in pravilno motivirati, spremljati njegovo delovno uspešnost ter poskrbeti za njegov obstanek v organizaciji s pomočjo ustreznega sistema razvoja kadrov. V podjetjih, ki se soočajo s problemom, kako zaposliti pravega in sposobnega delavca za določeno delovno mesto in tega tudi obdržati v podjetju. V prvem delu diplomskega dela smo se osredotočili na teoretično razlago pojmov, ki zajemajo kadrovsko funkcijo in delo s kadri. S pomočjo tako domačih, kot tudi tujih avtorjev, smo predstavili celoten kadrovski proces in podrobneje opisali posamezne kadrovsko-izobraževalne procese, postopke, naloge in ukrepe, ki zagotavljajo učinkovit sistem razvoja kadrov. V drugem delu diplomskega dela smo spoznali podjetje Si.mobil in z uporabo anketnega vprašalnika preučili obstoječi sistem razvoja zaposlenih znotraj podpornega oddelka v podjetju Si.mobil. Na podlagi pridobljenih informacij smo podali predloge za morebitne izboljšave sistema razvoja zaposlenih. The success of an organisation today is more and more dependant on human resources, therefore we will focus in this thesis on employees and activities, connected to them. The founding goal of human resources is, for the employees to adapt efficiently and in time to change in the organisation and their environment. It is necessary to ensure an optimal professional, educational and qualification structure of all employees, regarding the development and strategic goal of the organisation. If we want to keep the company competitive, we have to provide a good development of human resources. This thesis introduces the issues regarding the development of human resources inside the support centre of the Si.Mobil company: the ways and methods of recruitment, setting up an employment relationship, development, education and correct motivation, monitoring work success and keeping an employee in the company with the help of a correct system of human resources development. Every company is faced with an issue, how to employ the right person who is suitable for a certain work position and then keeping him in the company. In the first part of this thesis we will focus on the theoretical explanation of certain concepts, connected to the human resources function and work with them. With the help of local and foreign authors, we will introduce the whole human resources process and inspect certain individual human resources and educational processes, tasks, assignments and measures, needed to maintain an effective system of human rights development. In the second part we will take a closer look at the Si.Mobil company and with the use of a questionnaire study the existing system of human resources development inside the support centre of the abovementiones company. Basing on the gathered information we proposed suggestions for possible future improvements of the system of human sources development. organizacija kadri razvoj kadrov izobraževanje motivacija Organisation Human Resources HR developement Education Motivation true true false Slovenski jezik Angleški jezik Diplomsko delo 2011-08-21 21:19:24 2011-11-07 10:06:20 2022-04-13 15:33:42 2023-12-25 03:34:31 2011 0 Ljubljana 0 0000-00-00 NiDoloceno NiDoloceno NiDoloceno 0000-00-00 0000-00-00 0000-00-00 6926867 URN:SI:UM:DK:JDDHXKSZ VS_Ziherl_Maja_2011.pdf VS_Ziherl_Maja_2011.pdf 1 7CC92FF5AD3051135156E21FF7EF5B1B 51e64dc1f8d18d2071e403ef25b39b4690a4be451dcc4d5d9bc011a886cf0feb 6e1d332e-7c05-11eb-bb7a-00155d0001ca 20.500.12556/dkum/0e0ffc80-10c3-4a2e-a4b1-1a1b383c72ea https://dk.um.si/Dokument.php?lang=slv&id=23904 Fakulteta za organizacijske vede 0 0 0