20.500.12556/DKUM-19733 ZAZNANA VREDNOST STORITEV V SLOVENSKIH KNJIŽNICAH PERCEIVED SERVICE VALUE OF SLOVENIAN LIBRARIES Zaznana vrednost uporabnikov storitve je zelo pomembna pri izvajanju in izpopolnjevanju le-te s strani izvajalca. Brez raziskave s katero ugotovimo kako uporabniki zaznavajo našo storitev ne moremo dolgorocno poslovati. Saj se moramo nenehno prilagajat uporabnikom, saj se ti spreminjajo s casom ravno tako pa njihove potrebe in želje. Potrebno je razumeti naše uporabnike. Posredovanje storitev, ter skrb za kakovost storitev sta pomembni vrednosti za uporabnika storitev knjižnice. Dostaviti vrednost za odjemalce je pomembnejša strategija vse storitvenih dejavnosti. V primeru knjižnice Ekonomsko-poslovne fakultete sklepam, da uporabnikom ambient, lokacija knjižnice ter dostop do elektronskih virov podatkov oziroma gradiv pomeni realtivno veliko. Zaposleni v knjižnici morajo namrec storitve knjižnice posredovati na drugacen nacin, kot pa so jih pred 30 leti. Knjižnice imajo druge vrste uporabnikov, mlajše generacije, ki so informatizacijsko bolj napredne od starejših, ki jih je ta tehnologija na nek nacin obšla. Zato je pomembno prilagoditi ponujene storitve tem generacijam. Uporabniki knjižnice so postali zahtevnejši kot so bili v preteklosti. Zaznana vrednost knjižnice Ekonomsko-poslovne fakultete je v povprecju visoka, vendar to ne pomeni, da lahko zaposleni prenehajo s svojimi aktivnostmi pri posredovanju vecje zaznavne vrednosti svojim uporabnikom. Perceived service value of the user is very important in implementing and upgrading ti by service provider. Without doing a research to determine how users percieve our services we can not do a long-term business. We need to constantly adapt to our users as they change with time and so do their needs and desires. It is necessary to understand our users. Transmisson of service and concern for quality are important values for the user of library services. Deliver service value to customers is the most important strategy of all service activities. In the case of the Faculty of Economics and Business library i conclude that users ambience, location and acess to library electronic resources and materials relativly mean a lot. Employees in the library need to provide service in a different way as they did 30 years ago. Libraries have other types of users, the younger generation who are more techonlogical advanced then older generations that have some way circumvented it. It is therefore important to adapt the services to this generations. Library users have become more demanding as they were in the past. Perceived service value of the Faculty of Economics and Business library is on average high, but this does not mean that employees can cease its activities in providing higher value to their users. zaznana vrednost knjižnica ekonomsko-poslovna fakulteta zaznana kakovost modeli merjenja zadovoljstvo perceived value library Faculty of economics and business perceived quality models for measure satisfaction true true false [D. Markovinovič] Slovenski jezik Angleški jezik Delo diplomskega seminarja/zaključno seminarsko delo/naloga 2011-08-25 23:01:36 2011-11-22 12:46:20 2022-04-13 15:37:13 2023-12-20 03:31:34 2011 0 Maribor 0 0000-00-00 NiDoloceno NiDoloceno NiDoloceno 0000-00-00 0000-00-00 0000-00-00 658.8 10847772 URN:SI:UM:DK:CMJJ4YNE UNI_Markovinovic_Dino_2011.pdf UNI_Markovinovic_Dino_2011.pdf 1 494BE229AA91C963E1118CC33FB69618 8d33761b572afa6fcd7975618de59c3475a683f1ccc5d5d36ee4a24547f8bff7 734204aa-7c05-11eb-bb7a-00155d0001ca 20.500.12556/dkum/15cdf4a8-ffbb-4634-aea9-10b078cb6218 https://dk.um.si/Dokument.php?lang=slv&id=24530 Ekonomsko-poslovna fakulteta 0 0 0