20.500.12556/DKUM-20154 PLATFORMA ZA SAMOSTOJNO UPRAVLJANJE STORITEV STRANK V TELEKOMUNIKACIJAH A CUSTOMER SELF-CARE PLATFORM FOR AUTOMATED CUSTOMER SERVICE IN TELECOMMUNICATIONS V diplomski nalogi predstavljamo pomen in značilnosti rešitve za samostojno upravljanje storitev strank v telekomunikacijah. Seznanimo se z ogrodjem organizacije TeleManagement Forum, ki pripomorejo k lažji izdelavi rešitve. Osredotočimo se na referenčni model eTOM in predstavimo njegove prednosti in namen uporabe s strani podjetja. Identificiramo osnovne funkcionalnosti, ki jih rešitev za samooskrbo strank zagotavlja. Funkcionalnosti implementiramo z uporabo ogrodja TibcoActiveMatrix BusinessWorks in Spring MVC. Za varnost rešitve poskrbimo z uporabo Spring Security. In this final work we are presenting the meaning and features of the solution for customer self-care in telecommunications. We are presenting the framework of the TeleManagement Forum organization, which helps providing easier solutions. We are focusing on the eTOM model and presenting its advantages and aim of using from the side of company. We are identifying the basic functionalities that are vital for providing customer self-care solution. We are implementing the functionalities by using TibcoActiveMatrix BusinessWorks and SpringMVC framework. To ensure the security of our solution we use SpringSecurity. samooskrba strank telekomunikacije informacijski sistemi customer self-care telecommunication information systems true true false [N. Georgijevska] Slovenski jezik Angleški jezik Diplomsko delo 2011-09-11 19:22:17 2011-09-16 09:43:31 2022-04-14 07:40:32 2023-12-24 03:30:45 2011 0 Maribor 0 0000-00-00 NiDoloceno NiDoloceno NiDoloceno 0000-00-00 0000-00-00 0000-00-00 621.398:[659.2:004](043.2) 15620886 URN:SI:UM:DK:M7TEERUJ UNI_Georgijevska_Natasha_2011.pdf UNI_Georgijevska_Natasha_2011.pdf 1 6997C0A4282CB658AB3AFA7D4D0AB390 28fe9efb1d2d31fc8f514800dd3d832d2c9cc684194b13e72b7dace3aaecb1c2 8d03a735-7c05-11eb-bb7a-00155d0001ca 20.500.12556/dkum/015badff-6357-4d0f-8c9d-0a547da479d1 https://dk.um.si/Dokument.php?lang=slv&id=24780 Fakulteta za elektrotehniko, računalništvo in informatiko 0 0 0