20.500.12556/DKUM-20813 KOMUNICIRANJE KOT ORODJE ZA REŠEVANJE KONFLIKTOV Communication as a conflict saving tool Komuniciranje sodi med najbolj običajne in vsakodnevne aktivnosti v našem ţivljenju. Za nas je komuniciranje pogosto samoumevno, če pa ga ţelimo bolje proučiti kaj hitro postane kompleksno in zahtevno. Vse naše delovanje je pod vplivom komuniciranja bodisi z drugimi, bodisi z nami samimi. Pravzaprav komuniciramo ves čas. Komuniciranje predstavlja neke vrste orodje, s pomočjo katerega ustvarjamo in negujemo odnose z drugimi. Ţivimo v času gospodarskih, druţbenih in okoljskih kriz, a se premalo osredotočamo na nekatere moţne vzroke kriz, ki so zagotovo pomanjkanje in kriza človeških vrednot, smisla, odgovornosti, etičnosti, idr.. Tako na ravni posameznika kot na ravni druţbe oboleva duša. Krizne razmere in stiske v delovnem okolju, ko se zmanjšujejo delovna mesta in je potrebno opraviti več dela za manjše plačilo, ob vse manj prostih delovnih mest, še stopnjuje napetosti med zaposlenimi in povzroča dodatne konflikte. V teh časih še toliko bolj potrebujemo spremembe in konstruktivne rešitve. Komuniciranje predstavlja orodje, s pomočjo katerega lahko ustvarjalnost, sodelovanje, zadovoljstvo in učinkovitost še povečamo ali pa v nasprotni smeri neprijetne situacije še poglobimo. Predstavlja nam univerzalno orodje ustvarjalnosti, neguje in poglablja odnose in rešuje konflikte. V pričujočem delu je poudarek na medosebnem komuniciranju v konfliktnih situacijah, ko so spretnosti in veščine komuniciranja pri posamezniku še na dodatni preizkušnji, saj so običajno prisotna tudi različna čustva. Iskali smo metode in primere dobrih komunikacijskih spretnosti, ki prinašajo pozitivne rezultate v primeru reševanja konfliktnih situacij. Prikazani so različni primeri in načini komuniciranja, ki jih lahko prenesemo v realnost in jih uporabimo kot posamezne, lahko pa jih velikokrat tudi medsebojno zdruţujemo in ustvarimo celovite in uporabne komunikacijske prakse. Ne glede na različnost kulturnega, druţbenega in poslovnega okolja, tako za posameznika kot organizacijo poznavanje in obvladovanje celovitih tehnik uspešnega in učinkovitega komuniciranja predstavlja prednost, za katero se je vredno potruditi. Communication is one of the most common daily activity of our lives. We thought of communication as a usual routine, but if we want to study it more thoroughly it easily becomes complex and demanding. All our actions are based on the influence of communicating with others or by our selves. Actually we communicate all of the time. Communication represents sort of a tool we use to create and nurture relationships with others. We live in the times of business social and environmental crises, nevertheless we don’t focus on some of the possible causes for the crises as are lack of human values, meanings, responsibility, ethics, etc. As within the individuals and the whole society the real illness lies in our souls. Crises and distress in the work environment, less and less work places and more work to be done for a lower pay increases the tension between employees and creates even more conflicts. Nowadays we need changes and constructive solutions more than ever. Communication represents a tool that can be used to increase creativity, cooperation, satisfaction and efficiency, but used improperly can make thing go even worse. It represents a universal tool of creativity, it nurtures and deepens the relationships by solving many conflicts. Within our work we focus on intrapersonal communication in conflict situations, when there are required many personal communicational skills as in such situations there is a presence of many different human feelings. We were looking for different methods and case examples of good communication skills that can positively solve conflict situations. We show different and useful ways and cases how to communicate in real life. You can use some of the cases show here or and you can combine them in different situations also. No matter how different our cultural, social and business environments, knowing and using such good communication practice can benefit individuals and organisations and it’s an advantage worth putting in an extra effort. komuniciranje komunikacija reševanje konfliktov konflikti človeški viri odnosi čustva čustvena inteligenca communication communicate conflict solving conflicts human resources relationships emotions emotional intelligence true true false Slovenski jezik Angleški jezik Magistrsko delo 2011-10-03 13:49:36 2012-01-11 13:03:45 2022-04-14 08:17:06 2023-12-27 03:23:07 2011 0 Maribor 0 0000-00-00 NiDoloceno NiDoloceno NiDoloceno 0000-00-00 0000-00-00 0000-00-00 005.57 10920732 URN:SI:UM:DK:HCY8DYAO MAG_Kastrevec_Marjana_2011.pdf MAG_Kastrevec_Marjana_2011.pdf 1 4B10936856D3AE91B45B459E5DB656D6 7c3d3a5e6d4562c80f63ba808a5e0917a7bcb6fa3d738fdcd259f63e739a9d5d b5dec0d2-7c05-11eb-bb7a-00155d0001ca 20.500.12556/dkum/67c7dfd6-dee9-43f0-ac10-162907ccc49c https://dk.um.si/Dokument.php?lang=slv&id=26864 Ekonomsko-poslovna fakulteta 0 0 0