20.500.12556/DKUM-21397 POMEN KOMUNIKACIJE V AMBULANTI SPLOŠNE MEDICINE IMPORTANCE OF COMMUNICATION IN A GENERAL PRACTICE CLINIC Komunikacija s pacienti in sodelavci je sestavni del poklicnega delovanja medicinske sestre. Predstavljen je pomen profesionalne komunikacije v ambulanti Splošne medicine ter dejavniki, zaradi katerih pride do težav pri komunikaciji med medicinsko sestro in pacientom. Prav tako je opisan strukturni, procesni in rezultantni standard za sprejem pacienta v ambulanto Splošne medicine. Metodologija dela. Raziskava je temeljila na kvantitativni metodologiji z uporabo zaprtega tipa anketnega vprašalnika. Raziskovalni vzorec je vključeval 30 medicinskih sester in zdravstvenih tehnikov, ki so zaposleni v ambulantah Splošne medicine. Raziskava je potekala v zdravstvenem domu ter v javno- zasebnem zdravstvu. Rezultati raziskave. Z raziskavo smo dosegli zastavljene cilje, hkrati pa spoznali ovire za dobro in uspešno komunikacijo med medicinsko sestro in pacientom. Ugotovili smo, da anketiranci kot največjo oviro za uspešno komunikacijo med medicinsko sestro in pacientom pripisujejo pomanjkanju časa. Sledi obremenjenost z drugimi deli, pomanjkanje interesa, volje ter znanja. Raziskava je tudi pokazala, da je potrebno nuditi medicinskim sestram več izobraževanja oziroma strokovnega izpopolnjevanja iz področja komunikacije. Prav tako pa smo ugotovili, da se komunikacija s pacienti v ambulanti Splošne medicine na podeželju razlikuje od komunikacije v ambulanti Splošne medicine v mestu. Sklep. Komunikacija je proces oddajanja in sprejemanja sporočil med osebami. Je sredstvo, ki omogoča izmenjavo in posredovanje informacij. S pristopom, ki ga namenimo pacientu, lahko olajšamo oziroma odstranimo veliko ovir, ki bi motile obravnavo pacienta v ambulanti Splošne medicine. Communication with patients and co-workers is a constituent part of professional activity of a nurse. The importance of the professional communication in a general medical clinic and the factors which cause difficulties in communication between a nurse and a patient are presented. Furthermore, structural, process and result standards for patient admission to a general medical clinic are described. Research methodology. The research is based on quantitative methodology using close-ended questionnaire. The research sample includes 30 nurses and medical technicians, who are employed at general medical clinics. The research has been done in a medical centre and public-private health care. The results of the research. The set aims were achieved with the research and, at the same time, the obstacles for good and successful communication between a nurse and a patient were recognized. It was discovered that in respondents’ opinion the major obstacle to successful communication between a nurse and a patient is the lack of time, followed by being overburdened with other work, the lack of interest, will and knowledge. The research has shown that it is necessary to offer nurses more education or updating of skills in communication. In addition, it was determined that the communication with patients at a general medical clinic in the countryside differs from the communication with patients in a city. Conclusion. Communication is a process of transmission and reception of messages between people. It is a means that enables the exchange and the transfer of information. An approach that is intended for a patient can ease or remove many obstacles, which would intrude on patient’s treatment at a general medical clinic. komunikacija medicinska sestra pacient ambulanta Splošne medicine. communication nurse patient general medical clinic. true true false [M. Topolič] Slovenski jezik Angleški jezik Diplomsko delo 2011-11-21 09:11:01 2012-01-06 09:08:02 2022-04-14 10:33:20 2023-12-28 03:28:04 2011 0 Maribor 0 0000-00-00 NiDoloceno NiDoloceno NiDoloceno 0000-00-00 0000-00-00 0000-00-00 614.253.5:316.47 1752228 URN:SI:UM:DK:PCRUK3NR VS_Topolic_Mateja_2011.pdf VS_Topolic_Mateja_2011.pdf 1 4C344ECFB9526A3E748D3967A864D2B6 d9ffeca1f1bce14bb8ec049a4bf3bf0b047c21cf3d1e777d25cbbba2301857c6 da8c0c7d-7c05-11eb-bb7a-00155d0001ca 20.500.12556/dkum/94db804b-e13e-4483-ba76-7399840f4e75 https://dk.um.si/Dokument.php?lang=slv&id=27065 Fakulteta za zdravstvene vede 0 0 0